Frequently Asked Questions
How do I start to play the download casino?
To start playing on our download casino, you need to first download Grosvenor Casinos to your desktop. You can then open an account from there.
Do I have to download the software every time I play?
No, you only have to do this once. The next time you want to play at the casino, look for the Grosvenor Casinos icon located on your desktop. Click on this and the casino will open. You can also find the casino under the 'Start' menu, all programs.
What are the recommended system requirements to play Grosvenor Casinos?
For the best experience, we recommend that you have:
- Pentium III, 1 GHz CPU or higher
- At least 512 MB of RAM
- At least 950 MB free space on the hard drive
- 256 MB video card with 32-bit color (1024x768 or higher)
- Microsoft Windows XP or newer
- Microsoft Internet Explorer 6.0 or newer
How do I open an account?
Once you have downloaded the casino, you will see a login box. Click on 'Create Account' which will open up our simple registration form. On completion you will be able to login and play at Grosvenor Casinos, either the download or flash casino games.
I already have a Grosvenor Casinos account. Do I have to open a new account?
No, your existing account can be used to play the download casino. Simply use your current username and password to log in to the new casino software after you have downloaded it.
If I open an account through the download casino, can I also play the games available on the Grosvenor Casinos website?
Yes, your username and password can be used to log in to the website and play our flash games. All you need to do is make sure that you transfer money from your download casino balance into your main balance. You can do this from the cashier, under the 'deposit/transfer' tab. You cannot transfer over bonus funds, only real cash.
What should I do if I have forgotten my username/password?
If you have forgotten your Password please click on the 'Forgot Password' link, from the login page. Follow the instructions on screen and we will email you a temporary Password. If you have incorrectly entered your password 3 or more times, for security reasons your account will automatically lock. You will need to contact Customer Services who will unlock your account and issue you with a temporary password.
How old do I have to be to play at Grosvenor Casinos?
You must be over 18 years old in order to register. Any customer may be credit checked on application in order to prove their legal age. We reserve the right to request proof of age and/or identification documentation from any client. Accounts may be suspended pending clarification.
What is the auto-spin feature in the Slots?
This feature allows you to select a number of spins to play automatically. So even if you pop away from your PC, the game will continue to play until you get back for as long as you have available funds in your account.
If you need any more help with issues relating to Grosvenor Casinos, check out our Help Centre , or get in touch with our friendly customer services team on 0800 083 1990.
