Grosvenor Casinos Terms and Conditions & Privacy Policy

IMPORTANT: YOUR USE OF THIS WEBSITE MEANS THAT YOU ACCEPT THE FOLLOWING TERMS WHICH ARE LEGALLY BINDING. IF YOU DO NOT AGREE TO BE BOUND BY THEM, YOU SHOULD EXIT THE SITE.

If you have any questions concerning these terms please contact Customer Services.

The terms and conditions set out below comprise the terms and conditions of use for any of the gaming/gambling services ("Gaming Services") provided in whatever form including bluesq.com, bluesqcasino.com, grosvenorcasinos.com, meccabingo.com and meccagames.com (the "Websites") and through whatever delivery mechanism offered. ANY REFERENCE TO "TERMS AND CONDITIONS" INCLUDES THE GENERAL TERMS AND CONDITIONS SET OUT BELOW AND ANY APPLICABLE SPECIFIC RULES AND THE HELP CENTRE. To the extent there is any inconsistency between these General Terms and Conditions and any of the Specific Rules, the Help Centre or the Privacy Policy or any document referred to herein, these General Terms and Conditions shall prevail.

In the Terms and Conditions, Blue Square Gaming (Alderney) Limited is referred to as "Blue Square", "us", "we" or "our" and you are referred to as "you" or "your".

1. AGREEMENT

The Terms and Conditions constitute your agreement with us.

By using the Gaming Services, you agree to accept and be bound by the Terms and Conditions and establish an account with us and make payments to us in accordance with such terms and conditions. If you do not agree to accept and be bound by these terms and conditions, then please do not open an account with us.

2. AMENDMENTS TO AGREEMENT

We reserve the right to: (1) revise the Terms and Conditions; and (2) amend the Terms and Conditions at any time. Any such revision or change will be effective immediately on its posting on the Websites, or on notification to you by email or by post (whichever occurs earlier). Use by you of the Gaming Services at any time following such posting or notification shall constitute your acceptance of such revisions or changes. Any revision or change can only be made in writing whether communicated electronically or by way of hard copy. No customer services operative has, for the avoidance of doubt, the power to amend the Terms and Conditions.

3. CHANGES TO YOUR ACCOUNT

To change any of your account information or access the Gaming Services, you must use your security access details (i.e. username, account number and password) that you selected when you opened your account with us and/or any supplemental or amended security access details. You will safeguard such security access details from any unauthorised use. We will not be liable to you for any loss you suffer as a result of any unauthorised use or misuse of your security access details other than as a result of our gross negligence.

4. ACCOUNT INFORMATION

Account history: You can reconcile your financial transactions via the "Account History" section:

When you log on to your account, you can check for unauthorised access to your account via the last login time stamp displayed.

Deposits from credit or debit cards will display 'BlueSq'; withdrawals to debit cards will display 'Refund BSQ-MG' and to credit cards, 'Payment'.

You may only make deposits and withdrawals into your account for the purpose of using the Gaming Services and we reserve the right to suspend or terminate your account in the event that we suspect that you are using your account for other means. We may also be required by law or any relevant authority to report any such activity and to abide by that authority's directions in relation to the funds in your account.

5. WITHDRAWALS AND DEPOSITS

Deposits: You may deposit monies to an account with us by using any of the available payment methods against which you shall be able to use the Gaming Services.

Customers may register 3 payment methods at any one time. When you attempt to deposit, you will be given the option of depositing using a new payment method. You can deregister a payment method if you have no outstanding balance across all our Websites in respect of that particular payment method (and your net deposit for that payment method is zero or less).

Withdrawals: You can make withdrawals from your account up to your current available balance by debit card, credit card, cheque or wire transfer (after taking into account all previous wagers) subject to the following conditions:-

(a) Withdrawal by UK issued debit or credit cards: each withdrawal must be at least £10 (save in the case of a final withdrawal to close an account) and must be no greater than £15,000. Withdrawals may only be made to the debit or credit card you have registered to your account and deposited funds with.

(b) Withdrawal by a non-UK issued Mastercard (including some UK Mastercards) registered to your account must be processed by bank wire transfer and ID confirmation may be required.

(c) Withdrawal by wire transfer to UK bank account: each withdrawal must be at least £10, or other currency equivalent, (save in the case of a final withdrawal to close an account). We reserve the right to charge a reasonable processing fee for wire transfer withdrawals. A transfer will only be made to an account in your name and such account must not be at a branch located in any of the jurisdictions referred to at 16 below. Where you are requesting a wire transfer for the first time, we will require proof of identity to be provided. This withdrawal option will only be offered in certain circumstances and you may not withdraw funds by this method if we are able to return your withdrawal to your registered debit or credit card.

(d) In the case of Pre-Paid and non-UK Mastercards or Ukash, where a withdrawal option is not available, we reserve the right to charge a reasonable processing fee to return funds via bank wire transfer.

(e) Maximum withdrawals in any 24 hour period will be subject to such Visa regulations as may be stipulated by Visa from time to time.

(f) Maximum withdrawals per transaction via other third party payment processing websites (such as for Neteller & Money Bookers) may be subject to limits as stipulated by the relevant payment service provider from time to time.

Save where otherwise stated, withdrawals can be made free of charge.

Bonus Withdrawals: If, as part of a promotional campaign or competition, we credit an amount to an account registered in your name, you can only use such amounts as wagers for playing on the Websites. You are not entitled to withdraw such amounts and we reserve the right to reclaim those amounts if you do not use them to wager on the relevant Website during the period specified in the promotion. We reserve the right to withhold free bets and withdraw promotional offers at any time.

Security Checks: To maintain a high level of security to protect your funds, we may perform random security checks on your account and keep records of transactions and wagers. We may demand additional documentation in the event of a security check and we may terminate and/or suspend your registration and/or account and/or withhold payment to you if we do not receive such documentation.

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information.

Change of details: If any of your personal account details or other financial information relevant to your account change, you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. This can be done in respect of certain account information by accessing the facility 'My Account'. We will not accept any liability or responsibility for transactions which are declined. Should your credit card be lost, stolen or re-issued, you are required to notify Blue Square immediately by sending an e-mail to Customer Support.

Account closure: Subject to the provisions of the Terms and Conditions, when you close your account you will be entitled to the return of all cleared funds in it.

Dormant Accounts: For the purposes of the Terms and Conditions, a "Dormant Account" shall mean any customer account which for a period of 24 months or more has not either (a) had funds deposited in it; or (b) had funds withdrawn from it; or (c) had a bet placed from it; or (d) had a bet settled from it. In respect of such Dormant Accounts, we reserve the right to charge on the last day of each month a processing handling fee of £2.50 per month (or the remaining balance should the Account balance be under £2.50) which will be deducted in arrears at any time within 10 working days of the subsequent month together with an annual handling fee of £10 per annum which will be due on 31st December of each calendar year. These charges shall be payable in respect of any Dormant Account until such time as the Account becomes active again or has a nil balance.

If your account has been deemed a Dormant Account (as defined above) and has subsequently been dormant for an additional twelve (12) calendar months, your account shall be deemed an "Abandoned Account" and closed, and the sum total of cash held in your account at the time of closure will be donated to charity.

Interest and charges: Interest is not payable by us on account balances.

We reserve the right to make a charge directly on your account in respect of deposits or withdrawals which we believe have been made for purposes primarily associated with reasons other than gaming on the Websites.

If we suspect you have made significant deposit(s) and withdrawal(s) to and from your account with us to obtain goods or services from a third party, such as Air Miles, whilst only placing minimal wagers in relation to the size of the deposit, we reserve the right to charge a 5% handling fee, to be deducted from the withdrawal to cover all bank charges etc associated with that deposit(s). We also reserve the right to withhold payment for up to 28 days in accordance with section 15 below (Right of Refusal).

6. GAMING

We do not accept any liability for errors on any of the Websites or software or any other element of the Gaming Services including generation of random numbers, payout tables and bet settlement and we reserve the right to void all bets on any transactions affected by any such error. You undertake to notify us promptly of any error of which you become aware and not to take advantage of it. We reserve the right to recover from you any monies that you may receive as a result of gaining from any such error together with all costs and expenses incurred in doing so.

For payment fees please refer to the Payments section of the Help Centre.

Any bet placed by you is done solely on the exercise of your judgment and discretion. You acknowledge that you have not relied on any statement, representation or advice from us (including any of our employees) in deciding to place a bet.

We reserve the right to refuse or limit the whole or part of any wager for any reason at our discretion. In any event you are not allowed to place a wager greater than the amount in credit in your account. We also reserve the right to set the maximum and minimum stake amounts and these will be updated in the Specific Rules accessible on the relevant Website. The maximum win from any wager on any Website will be capped at £250,000.

Please note that customer funds are not segregated from company funds and are not therefore protected.

7. INTELLECTUAL PROPERTY

All copyright, trademarks, designs, text, photographs, videos, images and graphics, and their layout and arrangement, database rights and all other intellectual property rights relating to the material or content of the Gaming Services and the Website or other delivery mechanism are and shall remain our (or our licensor's) property. These intellectual property rights are protected by the laws of Alderney, international treaties and all other applicable copyright and intellectual property laws. The Gaming Services and their material and content are made available for your personal non-commercial use. Any other use of such items or rights without our prior written consent is not permitted.

8. CUSTOMER DISPUTES

If you wish to make a complaint, you must do so by contacting our Customer Services Team. If your complaint cannot be resolved satisfactorily, then it shall be referred to adjudication by the Independent Betting Arbitration service (IBAS), and such adjudication will be final and binding on you and us. For more information on the IBAS policies and codes of practice, visit http://www.ibas-uk.com/. As a member of IBAS we reserve the right to withhold payment on any event that comes under its investigation for corrupt activity.

We will record all telephone and electronic transactions with customers in the interests of both our customers and ourselves, and you consent to us doing so. When a dispute occurs which cannot be resolved by us, the relevant recording(s) may be made available to the IBAS.

Clients if they so wish can complain or take their dispute to the Alderney Gambling Control Commission – http://www.gamblingcontrol.org.

9. USE OF GAMING SERVICES BY YOU AND THIRD PARTIES/AGENTS

You shall fulfil all commitments made on your account in the course of using the Gaming Services and be responsible for all communication from your account with us. You agree that if any other person uses the Gaming Services through your account, you shall (subject to us taking reasonable precautions against fraud and computer hacking) be bound by such use as if it were your own use, and you shall fully indemnify us in respect of any failure by such third party to fulfil any commitments made by such use.

We shall only honour transactions which we have actually received and wagering shall only be treated as received at the time that our systems actually receive them.

10. LICENCE TO USE THE SOFTWARE

When using the Websites, it may be necessary for us to provide you with our own software and that provided by third parties ("Software").

You may be required to enter into end user terms and conditions of use in respect of such Software (a "Software Agreement") in order to make use of such Software. The terms upon which you may download and use any such Software will be made available to you at the time of download and must be accepted by you prior to your use of that Software.

Under no circumstances shall you interfere with, copy, modify or reverse engineer any Software provided to you by us and/or any third party or attempt to do so, except as permitted by law.

In case of any inconsistency between these terms and conditions and any Software Agreement, these terms and conditions will prevail.

11. COLLUSION, CHEATING AND FRAUD

If you are gaming on peer to peer events via the Websites (i.e. against third parties), you cannot see who you are gaming against. If you suspect that any such third party might be cheating by undertaking one of the following:

(i) colluding with other third parties; or

(ii) using unfair external factors or influences including but not limited to any software program that may provide you with an unfair advantage such as those utilising artificial intelligence in order to assist them in the use of the Gaming Services;

(iii) undertaking fraudulent activities to your disadvantage and their advantage;

(iv) use of multiple accounts,

such practices are not allowed and we will take all reasonable steps to prevent them.

You should report such activity to our customer services team as soon as reasonably practicable.

We reserve the right to terminate your account, withhold the balance of your account and recover from your account the amount of any affected pay-outs, bonuses or winnings if:

i) you are found or suspected to be participating in any form of collusion or fraudulent practice;

ii) we become aware that you have placed bets and/or gamed with any other online provider of gambling services and are suspected (as a result of such play) of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity;

iii) we become aware that you have requested a charge-back or have denied any of the transactions made on your account;

iv) you become bankrupt or have equivalent proceedings occurring anywhere in the world

v) you have more than one account at any one time; or

vi) you are using our software and/or system in a manner which we deem inappropriate

If we become aware or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity then we reserve the right to retain the amount of that transaction and any other transaction made by you. In addition, we reserve the right to retain any funds related to that activity and the balance on the accounts in question. We shall be under no obligation to provide you with any reasons for so doing. If the activity and transactions are cleared of any suspicions all retained funds will be again available to the player.

Where we suspect that you are participating in any form of collusion or fraudulent practice we reserve the right to report such activity or suspicions to the police, relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions including details of your identity and you agree to cooperate fully with us to investigate any such activity.

12. LIMITATION OF LIABILITY

Our maximum liability to you for any matter arising out of or in connection with your use of the Gaming Services and/or Website will be limited to the aggregate of the amount legitimately in your account and the return of the amount of the stake of any disputed wager. We shall not be liable for any loss that occurs through your use of the Gambling Services or the Websites.

We shall in no event be liable to you, whether such liability arises in contract, tort or otherwise, for any loss of profits or for any other indirect, special, incidental, consequential or economic loss whatsoever or any exemplary or punitive damages of any kind arising out of or in connection with your access to, or use of, or inability to use, any of the Gaming Services or the Websites. Without limiting the generality of the foregoing, we shall not be liable for any loss or liability resulting from, but not limited to: (1) access delays or access interruptions; (2) any system or communication errors relating to the generation of random numbers, bet settlement or other elements of the Gaming Services; (3) data non-delivery or data mis-delivery; (4) acts of God or other circumstance(s) beyond our control; (5) the unauthorized use of your security access details; (6) damage to goodwill or reputation; and (7) errors, omissions, or misstatements in any and all information or services(s) provided under this Agreement and we reserve the right to void all wagers on the Gaming Service in question arising from such circumstances.

However nothing in this Agreement shall exclude our liability which we may have in respect of fraud or death or personal injury arising from our negligence.

13. INDEMNITY

You shall indemnify, and hold us harmless on demand (and keep us so indemnified or held harmless) against any claim brought against us by a third party resulting from or in connection with your use of the Gaming Services or any of the Websites or any other delivery mechanism in any way and your use of our server and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including legal costs and expenses) or liabilities whatsoever suffered and howsoever incurred by us in consequence of or relating to your non-observance or breach of this Agreement or from the services provided.

14. WARRANTY AND DISCLAIMER

You warrant that the information you provide to us to register (and during your use of the Gaming Services) is, to the best of your knowledge and belief, accurate and complete, and that any future changes to this information will be provided to us in a timely manner. Your use of the Gaming Services and the Websites is solely at your own risk and you accept that the information contained in the Gaming Services and/or the Websites may contain bugs, errors or other limitations.

We do not represent or warrant that the information accessible from any of the Websites or any other delivery mechanism is accurate, complete or current. The Gaming Services and the contents of the Websites and any other delivery mechanism are provided on an "as is" "as available" basis without warranties, representations or undertakings of any kind and we hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Gaming Services and the Websites supplied under this Agreement whether imposed by statute or operation of law or otherwise that are not expressly stated in this Agreement including, without limitation, the implied warranties of satisfactory quality, merchantability and fitness for a particular purpose.

We shall have no responsibility nor shall be liable for any damages caused by viruses contained within any of the Websites or any other delivery mechanism.

15. RIGHT OF REFUSAL

We, in our sole discretion, reserve the right to refuse to register you and/or to suspend and/or terminate your account at any time and/or to refuse to accept any bet or transaction in respect of or in connection with your use of the Gaming Services. We shall not be obliged to provide you with any reasons for so doing and shall not be liable to you in any way for any loss or damages that may result from any such action. Furthermore, we reserve the right to refund to you or withhold any payment of monies from or into your account if there is manipulation of our financial system or suspicion or evidence thereof or a breach or suspected breach of any applicable law, regulation or any of these terms and conditions, in each case without providing any reason.

Use of any account otherwise than in accordance with these terms and conditions or any other abuse of any account is strictly prohibited.

We reserve the right to withhold and/or withdraw any promotional offers (including free bets or tokens) at any time.

We reserve the right to withdraw your use of any of the Gaming Services at any time, subject to fulfilment of any outstanding commitments under these terms and conditions.

16. AGE AND JURSIDICTION

You must be over eighteen (18) to register, and by opening an account you warrant to us that you are that age or over. We reserve the right to void any wagers with minors and also reserve the right to request proof of age documentation from you at any time. If you are subsequently proven to have been under the age of eighteen (18) at the time you placed transactions with us then your account will be closed, all transactions placed whilst you were under the age of eighteen (18) will be made void and all related funds deposited will be returned save in respect of any winnings which you have accrued at such time which will be forfeited.

The presentation by Blue Square of any betting or gaming propositions or facilities (in particular, but not exclusively, on its Website(s)) does not constitute an offer or invitation for the use of or subscription to the Gaming Services in any jurisdiction in which such activities are prohibited by law.

It is your responsibility to ensure that at all times you comply with all laws in any jurisdiction that apply to your use of our services. In particular, if you live in or are visiting a country where gaming is prohibited, you must not register with us, deposit any funds with us or attempt to use the Gaming Services as it may be illegal in the jurisdiction in which you are located. Blue Square does not accept bets or play from persons located in Italy, Cyprus, Israel, Austria, Germany, Greece, Malta, Portugal, Japan, South Africa, Switzerland, United Arab Emirates, Latvia, Australia, Spain, Denmark, American Samoa, Afghanistan, China (Hong Kong S.A.R.), France, French Guyana, French Polynesia, French Southern Territories, Guam, Netherlands Antilles, The Netherlands, Northern Mariana Islands, Puerto Rico, South Georgia and the South Sandwich Islands, Turkey, the United States, the United States Minor Outlying Islands, Vietnam, or the Virgin Islands (U.S.). This list of prohibited jurisdictions may be changed by us from time to time with or without notice.

Accessibility of any of the Websites in any of the prohibited jurisdictions shall not be construed as a representation or warranty with respect to the legality of use of the Gaming Services in that jurisdiction. No winnings shall be paid to you in respect of the use of the Gaming Services whilst you are located within any jurisdiction where the Gaming Services (or part of them) are not permitted.

We reserve the right to terminate your account and refuse any and all current or future use of the Gaming Services if we suspect or know that you have been using them whilst located in a prohibited jurisdiction.

The Alderney eGambling (Money Laundering Amendments) Regulations, 2008 came into force on 1st May 2008. These Regulations (and any subsequent amendments) set out global standards to address the risks of money laundering and terrorist financing and may require us to request identification information from you from time to time, which you agree to provide to us upon request.

17. OTHER RESTRICTIONS

Our employees and those of our associated companies may not open an account or register on the Websites whether in their own name of on behalf of a fellow employee, friend or relative.

You must not register or seek to register with any of the Websites or attempt to use the Gaming Services if you are acting on behalf of someone else or if you are not acting as principal.

18. SEVERABILITY

The terms and conditions of this Agreement are severable. If any term or provision is declared invalid or unenforceable, that term or provision will be construed in the light of applicable law as nearly as possible to reflect the original intentions of the parties, and so that the remaining terms and conditions of this Agreement will remain in full force and effect.

19. ASSIGNMENT AND ENTIRE AGREEMENT

This Agreement is made exclusively between us and you. You shall not be entitled to assign or transfer this Agreement in any way. You agree that this Agreement is the complete and exclusive agreement between you and us regarding your use of the Gaming Services. This Agreement supersedes all prior agreements and understandings between us and you, whether established by custom, practice, policy or precedent.

20. GOVERNING LAW

These terms and conditions shall be governed by and construed in accordance with the laws of Alderney. You irrevocably agree that the courts of Alderney shall have exclusive jurisdiction to resolve any dispute or claim of whatever nature arising out of or relating to this Website. However, we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of our intellectual property rights or breach of these terms and conditions is taking place or originating.

21. SELF EXCLUSION

If you wish to take an enforced break from gaming, we give you the power to exclude yourself. If you choose to do this, it will be for a minimum of six months before you may apply for reinstatement.

You may instruct us to exclude yourself by calling our Customer Service Team, entering a live chat or by sending us an e-mail with your instructions. Please include your full name, address, username and date of birth in your contact with us.

You can contact us using one of the below methods:

Website	Email Address	Customer Services
bluesq.com	support@bluesq.com	0800 587 0500
grosvenorcasinos.com	support@grosvenorcasinos.com	0800 083 1990
meccabingo.com	support@meccabingo.com	0800 083 1988
meccagames.com	support@meccagames.com	0800 083 1550

Use of this opt-out facility will result in your account being blocked for a minimum of six months or such longer period as you direct and we will not accept wagers from this account.

For more information on responsible gaming please visit stayincontrol.rank.com for advice.

Please note that calls to or from the contact centre may be recorded for training and quality purposes.

22. USE OF INFORMATION

The Privacy Policy (below) forms part of these terms and conditions.

Your username/account number and password also allow you access to the all of bluesq.com, meccabingo.com, meccagames.com and grosvenorcasinos.com websites.

BLUE SQUARE

TERMS & CONDITIONS

TERMS AND CONDITIONS FOR USE OF GAMING SERVICES

In the Terms and Conditions, Blue Square Gaming (Alderney) Limited is referred to as "Blue Square", "us", "we" or "our" and you are referred to as "you" or "your".

1. Cookies

1.1. The operation of the Websites depends on the use of Cookies. A “Cookie” is a small software file, typically consisting of numbers and letters, which is placed by a website onto the computer, telephone or other device used to access that website. We will place Cookies onto any devices you use to access the Websites. The Cookies we place on your devices will enable information to be;
(a) stored on your device; and
(b) sent to and from your device and the Websites.

1.2. Cookies will enable us to:
(a) [record information about your preferences when you use the Websites];
(b) [record any customisations you may make to customisable aspects of the Websites];
(c) [recognise you when you return to the Websites];
(d) [provide you with advertising which we feel may be relevant to you];
(e) [analyse patterns of your usage of the Websites in order to assist our improvement of the Websites and our development of new functionality];
(f) [ANY OTHER USES OF COOKIES, INCLUDING ANY CONCEIVABLE FUTURE USES OF COOKIES NO MATTER HOW UNLIKELY TO BE IMPLEMENTED].

1.3. In some instances, we will place Cookies on your device on behalf of reputable third parties.

1.4. Our Cookies will enable us to record the following information:
[SET OUT ANY INFORMATION WHICH CAN BE RECORDED BY OUR CURRENT USE OF COOKIES AND ANY OTHER INFORMATION THAT MAY BE RECORDED BY COOKIES IN FUTURE]

1.5. Our Cookies will have a lifespan of less than 1 year, following such time period they will [automatically delete/be rendered inactive].

1.6. Please review our Privacy Policy and our [Cookie Notice] if you would like more information on the Cookies we place and how we use them.

1.7. Our Cookies are vital to enable the Websites to operate properly. If you do not wish to give your consent to the placement and use of Cookies as described above, you must not accept these Terms and Conditions and you cannot use the Websites. By accepting these Terms and Conditions, you are giving your consent to the placement and use of Cookies as described above. If you give your consent but subsequently wish to withdraw it, you must immediately tell us and stop using the Websites.

2. AGREEMENT

The Terms and Conditions constitute your agreement with us.

3. AMENDMENTS TO AGREEMENT

4. CHANGES TO YOUR ACCOUNT

5. ACCOUNT INFORMATION

Account history: You can reconcile your financial transactions via the "Account History" section:

When you log on to your account, you can check for unauthorised access to your account via the last login time stamp displayed.

6. WITHDRAWALS AND DEPOSITS

Deposits: You may deposit monies to an account with us by using any of the available payment methods against which you shall be able to use the Gaming Services.

Deposits from credit or debit cards will display on your statement as 'Mecca/BSQ/Grosvenor'.

(b) Withdrawal by a non-UK issued Mastercard (including some UK Mastercards) registered to your account must be processed by bank wire transfer and ID confirmation may be required.

(e)Maximum withdrawals in any 24 hour period will be subject to such Visa regulations as may be stipulated by Visa from time to time.

Save where otherwise stated, withdrawals can be made free of charge.

Withdrawals to credit and debit cards will display as 'Refund Mecca/BSQ/Grosvenor'.

Change of details: : If any of your personal account details or other financial information relevant to your account change, you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. This can be done in respect of certain account information by accessing the facility 'My Account'. We will not accept any liability or responsibility for transactions which are declined. Should your credit card be lost, stolen or re-issued, you are required to notify Blue Square immediately by sending an e-mail to Customer Support.

Account closure: Subject to the provisions of the Terms and Conditions, when you close your account you will be entitled to the return of all cleared funds in it.

Interest and charges: Interest is not payable by us on account balances.

7. GAMING

For payment fees please refer to the Payments section of the Help Centre.

Please note that customer funds are not segregated from company funds and are not therefore protected.

8. INTELLECTUAL PROPERTY

9. CUSTOMER DISPUTES

Clients if they so wish can complain or take their dispute to the Alderney Gambling Control Commission – http://www.gamblingcontrol.org.

10. USE OF GAMING SERVICES BY YOU AND THIRD PARTIES/AGENTS

We shall only honour transactions which we have actually received and wagering shall only be treated as received at the time that our systems actually receive them.

11. LICENCE TO USE THE SOFTWARE

When using the Websites, it may be necessary for us to provide you with our own software and that provided by third parties ("Software").

Under no circumstances shall you interfere with, copy, modify or reverse engineer any Software provided to you by us and/or any third party or attempt to do so, except as permitted by law.

In case of any inconsistency between these terms and conditions and any Software Agreement, these terms and conditions will prevail.

12. COLLUSION, CHEATING AND FRAUD

(i) colluding with other third parties; or

(iii) undertaking fraudulent activities to your disadvantage and their advantage;

(iv) use of multiple accounts,

such practices are not allowed and we will take all reasonable steps to prevent them.

You should report such activity to our customer services team as soon as reasonably practicable.

We reserve the right to terminate your account, withhold the balance of your account and recover from your account the amount of any affected pay-outs, bonuses or winnings if:

i) you are found or suspected to be participating in any form of collusion or fraudulent practice;

iii) we become aware that you have requested a charge-back or have denied any of the transactions made on your account;

iv) you become bankrupt or have equivalent proceedings occurring anywhere in the world; or

v) you have more than one account at any one time; or

vi) you are using our software and/or system in a manner which we deem inappropriate

13. LIMITATION OF LIABILITY

However nothing in this Agreement shall exclude our liability which we may have in respect of fraud or death or personal injury arising from our negligence.

14. INDEMNITY

15. WARRANTY AND DISCLAIMER

We shall have no responsibility nor shall be liable for any damages caused by viruses contained within any of the Websites or any other delivery mechanism.

16. RIGHT OF REFUSAL

Use of any account otherwise than in accordance with these terms and conditions or any other abuse of any account is strictly prohibited.

We reserve the right to withhold and/or withdraw any promotional offers (including free bets or tokens) at any time.

We reserve the right to withdraw your use of any of the Gaming Services at any time, subject to fulfilment of any outstanding commitments under these terms and conditions.

17. AGE AND JURISDICTION

18. OTHER RESTRICTIONS

Our employees and those of our associated companies may not open an account or register on the Websites whether in their own name of on behalf of a fellow employee, friend or relative.

You must not register or seek to register with any of the Websites or attempt to use the Gaming Services if you are acting on behalf of someone else or if you are not acting as principal.

19. SEVERABILITY

20. ASSIGNMENT AND ENTIRE AGREEMENT

21. GOVERNING LAW

22. SELF EXCLUSION

If you wish to take an enforced break from gaming, we give you the power to exclude yourself. If you choose to do this, it will be for a minimum of six months before you may apply for reinstatement.

You can contact us using one of the below methods:

Website	Email Address	Customer Services
bluesq.com	support@bluesq.com	0800 587 0500
grosvenorcasinos.com	support@grosvenorcasinos.com	0800 083 1990
meccabingo.com	support@meccabingo.com	0800 083 1988
meccagames.com	support@meccagames.com	0800 083 1550

Use of this opt-out facility will result in your account being blocked for a minimum of six months or such longer period as you direct and we will not accept wagers from this account.

For more information on responsible gaming please visit stayincontrol.rank.com for advice.

Please note that calls to or from the contact centre may be recorded for training and quality purposes.

23. USE OF INFORMATION

The Privacy Policy forms part of these terms and conditions.

Your username/account number and password also allow you access to the all of bluesq.com, meccabingo.com, meccagames.com and grosvenorcasinos.com websites. To view the specific rules pertaining to any of the Websites, please select a link below:

Grosvenor Casinos END-USER AGREEMENT

PLEASE READ CAREFULLY THE FOLLOWING LEGALLY BINDING AGREEMENT BETWEEN BLUE SQUARE GAMING (ALDERNEY) LTD UNDER THE BRAND NAME OF Grosvenor Casinos AND YOU. BY CLICKING THE "I AGREE" BUTTON BELOW YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, THE HOUSE RULES AND OUR PRIVACY POLICY (AT THE BOTTOM OF THIS PAGE). IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT CLICK THE "I AGREE" BUTTON AND DO NOT CONTINUE TO DOWNLOAD, INSTALL OR OTHERWISE USE THE SOFTWARE. PLEASE READ THE AGREEMENT CAREFULLY AND MAKE SURE YOU FULLY UNDERSTAND ITS CONTENTS. IF YOU HAVE ANY DOUBTS ABOUT YOUR RIGHTS AND OBLIGATIONS RESULTING FROM THE ACCEPTANCE OF THIS AGREEMENT, PLEASE CONSULT A LEGAL ATTORNEY IN YOUR JURISDICTION.

1 DEFINITIONS

The following words and terms, when used with this agreement, shall have the following meanings, unless the context clearly indicates otherwise.

Online Casino - Blue Square Gaming (Alderney) Ltd's internet gaming system on the Website and related services and gaming activities as offered and listed at www.grosvenorcasino.com including but not limited to, online casino and/or online bingo and/or Online Casino and/or any other games, where applicable;
Player Account - One personal single account pertaining to one domestic household address, opened by an individual and maintained with us to enable that person to play games on the Online Casino;
Software - the software licensed to us including any program or data file or any other content derived therefrom, that required to be downloaded, accessed or otherwise utilized by you from the Website enabling you to participate in the Online Casino;
Username and Password - the username and password which you choose on registration with the Online Casino;
You - the user of the Online Casino Software downloaded from the Website.
Us/We/Ours - Blue Square Gaming (Alderney) Ltd, www.grosvenorcasino.com;
Website - www.grosvenorcasinos.com and any related sites accessible via links or any other access way;

2 SUBJECT MATTER OF AGREEMENT

This agreement covers the arrangements between you and us in relation to your use of the Online Casino either for playing play-for-real or play-for-fun games.

3 LEGAL REQUIREMENTS

3.1 You can only use the Online Casino and/or the Website if you are the legal age as determined by the law of the country where you live.

3.2 You cannot use the Online Casino and/or the Website if you are under 18 years of age in any circumstances.

3.3 Some legal jurisdictions have not addressed the legality of online gambling and others have specifically made online gambling illegal. We do not intend that anyone should use the Online Casino and/or the Website where such use is illegal. The availability of the Online Casino and/or the Website does not construe an offer or invitation by us to use the Online Casino in any country in which such use is illegal. Use of the Online Casino is void wherever prohibited by any applicable law. You accept sole responsibility for determining whether your use of the Online Casino is legal in the country where you live.

4 LICENCE TO USE SOFTWARE

We hereby grant to you a personal non-exclusive, non-transferrable right to use the Software, for playing in the Online Casino, in accordance with the following provisions. 4.1 You are not permitted to:

4.1.1 install or load the Software onto a server of other networked device or take other steps to make the Software available via any form of "bulletin board", online service or remote dial-in, or network to any other person;

4.1.2 sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in this agreement), your licence to use the Software or make or distribute copies of the Software;

4.1.3 translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the Software;

4.1.4 copy or translate any user documentation provided 'online' or in electronic format;

4.1.5 reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the Software or to create derivative works based on the whole or on any part of the Software; or

4.1.6 enter, access or attempt to enter or access or otherwise bypass the Our security system or interfere in any way (including but not limited to, robots and similar devices) with the Online Casino or the Website or attempt to make any changes to the Software and/or any features or components thereof.

4.2 You do not own the Software. The Software is owned and is the exclusive property of the licensor, a third party software provider company, (the "Software Provider"). The Software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the Software does not give you ownership of any intellectual property rights in the Software. This agreement applies only to the grant of the licence to use the Software.

4.3 THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES, CONDITIONS, UNDERTAKINGS OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE. WE HEREBY EXCLUDES ALL IMPLIED TERMS, CONDITIONS AND WARRANTIES (INCLUDING ANY OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR ANY PARTICULAR PURPOSE). WE DO NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS.

4.4 WE DO NOT WARRANT THAT THE SOFTWARE WILL BE NON-INFRINGING OR THAT THE OPERATION OF THE SOFTWARE WILL BE ERROR FREE OR UNINTERRUPTED OR THAT ANY DEFECTS IN THE SOFTWARE WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVERS ARE VIRUS-FREE. IN THE EVENT OF COMMUNICATIONS OR SYSTEM ERRORS OCCURING IN CONNECTION WITH THE SETTELMENT OF ACCOUNTS OR OTHER FEATURES OR COMPONENTS OF THE SOFTWARE NIETHER US NOR OUR SOFTWARE PROVIDER WILL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY COSTS, EXPENSES, LOSSES OR CLAIMS ARISING RESULTING FROM SUCH ERRORS. WE FURTHER RESERVE THE RIGHT IN THE EVENT OF SUCH ERRORS TO REMOVE ALL RELEVANT GAMES FROM THE SOFTWARE AND THE WEBSITE AND TAKE ANY OTHEHR ACTION TO CORRECT SUCH ERRORS.

4.5 You hereby acknowledge that it is not in our control how the Software is used by you. You load and use the Software at your own risk and in no event shall we be liable to you for any direct, consequential, incidental or special damage or loss of any kind (except personal injury or death resulting from our negligence).

4.6 The Software may include confidential information which is secret and valuable to the Software Provider and/or us. You are not entitled to use or disclose that confidential information other than strictly in accordance with the terms of this agreement.

5 SECURITY

5.1 We are a corporation incorporated under the laws of Alderney and are fully licensed and regulated by the laws of that country for the purpose of operating a virtual casino on the internet, under the name www.grosvenorcasino.com.

5.2 We only allow access to playing games on the Online Casino through secured networks using encryption of the user name and password. You cannot play games on the Online Casino without passing our customer security login.

5.3 You may not use the Online Casino for any commercial use or on behalf of another person. Any use of the Online Casino by you is for own private purposes only.

5.4 You must keep your Username and Password confidential and should not disclose them to anybody. You may not use anyone else's password. You shall be responsible for all transactions conducted in relation to your Player Account using your Password. Every person who identifies him/herself by entering your correct Username and Password is assumed by us to be you and all transactions where the Username and Password have been entered correctly will be regarded as valid.

5.5 You will not allow any third party to use your Player Account to use the Online Casino and you will not use any other person's Player Account or means of payment to access the Online Casino or the Website or the Software.

5.6 It is your responsibility to ensure that you understand the rules and procedures of the games in the Online Casino and your use of online gaming in general before you play any such games.

5.7 We are using the best methods available today for the encryption of the Username and Password information, and any other sensitive information transferred to and from the client application and our servers, thus securing the Player and us against manipulation attempts by a third party. You will not break in, access or attempt to break in or access or otherwise by-pass our security. If we have a suspicion that you have attempted to or may be attempting to break in, access or otherwise by-pass our security or the Software, we will be entitled to terminate with immediate effect your access to the Online Casino and/or have your account blocked, and we reserve the right to inform the applicable authorities.

5.8 We will only use your personal information in accordance with our Privacy Policy, which is set out in full at the bottom of this page. We reserve the right to amend the Privacy Policy at any time. However, we reserve the right to ask you to provide us with additional details and any such additional information will be kept confidential. We further reserve the right under certain circumstances to disclose certain details to relevant authorities should it be required to do so by law, an arm of the state or a regulatory body. Subject to the provisions of the privacy policy, this right to disclose personal information to bodies or authorities whose purpose is to investigate money laundering, fraud and other criminal activity will be to the extent required by law.

6 YOUR RESPONSIBILITIES

6.1 We make no representation or warranty with respect to the legality or otherwise of the accessing and use of the Online Casino in your country of residence and it is solely your responsibility to determine whether such accessing and use of the Online Casino by you is legal. We further warrant in that respect that it does not intend to enable you to contravene any applicable law.

6.2 You shall not transfer in any way whatsoever your rights under this agreement without our prior written consent.

6.3 You are fully responsible for all taxes, fees and other costs incidental to and arising from winnings resulting from use of the Online Casino.

6.4 It is your responsibility to inform us of any changes to your registration details.

6.5 Payments

6.5.1 You agree that we or a payment processing company on our behalf will handle all financial account transactions ("Payment Processor"). You hereby agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that you may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity.

6.5.2 You agree to fully pay any and all payments due to us or any third party in connection with your use of the Online Casino. You further agree not to make any charge-backs and/or renounce or cancel or otherwise reverse any of your due payments and in any such event you will refund and compensate us for such unpaid payments including any expenses incurred by us in the process of collecting your payment.

6.5.3 [You are aware of and agree that the maximum amount that a new Player can cash-out when winning $20,000 or more in casino games within a 30 day period, is $5000 per month.]

6.6 You accept that you are solely responsible for the supply and maintenance of all of the computer equipment and telecommunications networks and internet access services that you need to use in order to access the Online Casino. We will not be liable in any way whatsoever for any loss caused to you by the internet or any telecommunication service provider which you have engaged in order to access to the Online Casino or to the Website.

6.7 You acknowledge that our random number generator will determine the outcome of the games played on the Online Casino and you accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on the Software and the game server, the result that appears on the game server will prevail and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the Online Casino gaming activity.

6.8 You will not commit any acts or display any conduct that damages our reputation or our software provider or any other related service providers.

6.9 You acknowledge that if your Player Account is opened you will fully indemnify us and hold us harmless from and against all and any losses, costs, expenses, claims, demands, liabilities and damages however caused that may arise as a result of your (a) entry, use, or reuse of the Website or the Online Casino; (b) breach of any of the terms and provisions of this agreement. You further agree to fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of this Agreement by you, and any other liabilities arising out of your use of the Online Casino or the Software.

6.10 We reserve the right to change this agreement from time to time as set out in clause 9 below. It is your responsibility to check from time to time and see whether there is a notification of change in accordance with clause 9 below.

Customers may register 3 payment methods at any one time. When you attempt to deposit, you will be given the option of depositing using a new payment method. You can unregister a card if you have no outstanding balance across all our products in respect of that particular payment method [and your net deposit for that payment method is less zero.]

6.11 Customers may register 3 payment methods at any one time. When you attempt to deposit, you will be given the option of depositing using a new payment method. You can unregister a card if you have no outstanding balance across all our products in respect of that particular payment method [and your net deposit for that payment method is less zero.

7 YOUR WARRANTIES AND REPRESENTATIONS

You warrant and represent that:

7.1 you are not a resident of Alderney, Israel, Cyprus, Estonia;

7.2 you are acting on your own behalf;

7.3 you are not restricted by limited legal capacity;

7.4 you are not classified as a compulsive gambler;

7.5 all details which you give or have given in the process of registering with the Online Casino are accurate and that you will continue to update such details should there be any changes.

7.6 you are fully aware of the fact that there is a risk of losing money through the use of the Software to play games on the Online Casino;

7.7 you are not depositing funds originating from criminal and/or un-authorised activities;

7.8 you are not otherwise conducting criminal activities and/or intending to utilise the Player Account in connection with such activities. You are not using or intending to use or intending to allow any other person to use the Online Casino and the Player Account for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under any applicable law in particular your jurisdiction and the laws that apply to us;

7.9 you are not colluding or attempting to collude or intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game you play or will play on the Online Casino.

7.10 you are not under the age of either (i) 18; or (ii) the age at which gambling activities are legal under the law of the jurisdiction that applies to you, whichever is greater;

7.11 the debit/credit card details supplied by you in the registration process are those of the registered account holder and the card has not been reported as lost or stolen;

7.12 you are not one of our officer, director, employee, consultant or agent or of one of our affiliated or subsidiary companies, or suppliers or vendors, and you are not any of their relatives as well (for the purpose of this clause, the term "relative" means spouse, partner, parent, child or sibling). In any event that you have breached this prohibition, among others actions that will be taken against you, you will not be entitled to any of your winnings.

7.13 you have not previously held a Player Account which was suspended or terminated either by us or by any other online gaming operator, charged back any monies via a Player Account or maintains a current Player Account; and

7.14 in opening the Player Account you will not provide any information or make any statement to us which is untrue, false, incorrect or misleading.

8 CHANGES TO THIS AGREEMENT OR THE PRIVACY POLICY

8.1 We may, at our sole discretion, make changes to this agreement or the Games Rules or Privacy Policy at any time.

8.2 The changes will take effect from the date specified when they occur. It is important, therefore, that you log in to the Website from time to time and check to see whether there is a notification of change. You are solely responsible for reading the changes.

8.3 If you continue to use the Website or the Online Casino after we have updated the changes (regardless to the way we have notified of such changes), you agree to be bound by those changes whether or not you have had actual notice of, or have read, the relevant changes. If you do not agree to be bound by relevant changes, you should not continue to use the Website or the Online Casino any further.

9 RESERVATION OF RIGHTS

9.1 We reserve, at our sole discretion, the right to:

9.1.1 refuse to register any applicant for registration on the Website or the Online Casino;

9.1.2 refuse to accept any wager on the Online Casino;

9.1.3 change, suspend, remove, modify or add any game or tournament on the Online Casino.

9.2 We reserve the right to make inquires on you, including credit checks, with third party credit and financial institutions, in accordance with the information you have provided us with.

9.3 In the event of any dispute regarding a wager or winnings, our decision will be final and binding. We reserve the right to reasonably withhold any pay out or winning amount until the identity of the winning person is verified to our satisfaction in order to ensure that payment of the winning amount is being made to the correct person.

9.4 We reserve the right to reasonably withhold any pay out or winning amount until the identity of the winning person is verified to our satisfaction in order to ensure that payment of the winning amount is being made to the correct person. For this purpose, we further reserve the right, at our sole discretion, to demand that you will provide us with a notarized ID or any equivalent certified ID according to the applicable law of your jurisdiction.

9.5 We may at any time disclose certain personal information of yours to third parties in accordance with our Privacy Policy, which is set out in full in the privacy policy at the bottom of this page.

9.6 In the event that we will suspect fraud or fraudulent activity on your part or any of your payments are charged back, we will have the right to withhold any pay-out or winning amounts due to you and if necessary, to lawfully collect any payments owed by you. If playing in any of the live games, in any event of suspected card counting we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit.

9.7 We may at any time without prior notice to you terminate your use of the Online Casino and block your Player Account if it considers that you are in breach of any of the terms and provisions of this Agreement or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Player Account.

9.8 We reserve the right, at our sole discretion, to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game.

9.9 We reserve the right to transfer, assign, sublicense or pledge this Agreement, in whole or in part, to any person without notice and you will be deemed to consent to such assignment.

10 TERM

This agreement is effective from the moment of acceptance by clicking on the "I agree" button, and shall remain in force indefinitely unless terminated in accordance with clause 9.6. For the avoidance of doubt it is agreed that you are bound by this Agreement if you use the Online Casino or the Website or the Software in any way, including, but not limited to, initiating or making a deposit through your Account or submitting your deposit details to us.

11 GOVERNING LAW

11.1 The construction, validity and performance of this agreement will be governed by Alderney law. However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive or similar relief. The English language version of this Agreement will prevail over any other language version issued by us.

11.2 The illegality, invalidity or enforceability of any part of this agreement will not affect the legality, validity or enforceability of the remainder.

12 NOTICES

12.1 You agree to receive communications from us in an electronic form. Electronic communications may be posted on the pages within the Website and/or the messages/help files of your client application, and/or delivered to your e-mail address. All communications in either electronic or paper format will be considered to be in "writing" and to have been received no later than five business days after posting or dissemination, whether or not you have received or retrieved the Communication. We reserve the right, but assume no obligation, to provide communications in paper format.

12.2 Any notices required to be given in writing to us or any questions concerning this Agreement should be addressed to support@grosvenorcasinos.com

Grosvenor Poker

These terms and conditions set out the terms that exist between a customer of the Poker Room (herein a "Player") and Blue Square Gaming (Alderney) Limited. References to the "Poker Room" are references to Blue Square Gaming (Alderney) Limited, and it's management team and partners. In addition to accepting these Terms and Conditions, Players acknowledge and agree to be bound by the House Rules and Game Rules of the Poker Room as amended from time to time by the Poker Room.

1. Players acknowledge that the Games may be played "for free" or "for real money". Subject to the powers of the Poker Room to restrict or refuse participation in the Games or to withdraw or suspend Games, participation in the Games is at the option, discretion and risk of the Player. By participating in "real-money" Games, the Player acknowledges and confirms that it is legal to do so in accordance with the laws of the Player's jurisdiction, and that he or she accepts that the Poker Room is unable to provide any warranties as to the legality or otherwise of his or her participation in "real-money" play at the Poker Room.

2. Any controversy or dispute among any Players or between one or more Players and the Poker Room shall be settled by the Poker Room whose decision shall be final and binding in all respects. The Poker Room requires that all controversies or disputes be reported by email.

3. The Poker Room reserves the right to suspend or withdraw any Game in its absolute discretion and/or to add further Games from time to time. The Poker Room also reserves the right to amend the House Rules and/or the basis of play of any Game or relevant Game Rules at any time. In case of any such action, Players will be notified promptly in the 'News' section of the Poker Room site. In the event of the cancellation of any Game for any reason, the Poker Room will not be liable.

4. Players are solely responsible for the security of their account information and password(s). Should a Player inadvertently disclose his or her password to another person, the Player agrees to contact the Poker Room immediately to modify the password. Players are responsible for any unauthorized use of their account and/or password. In the event that a third party places a bet or is thought to have placed a bet wager or stake, such bet wager or stake shall be valid, whether or not the alleged third party had the prior consent or knowledge of the Player or has misappropriated account and password information of the Player. Under no circumstances will any bet wager or stake be cancelled for that reason.

5. Any Player found using multiple clients or found attempting to manipulate or ascertain information concerning the Game software code or involved in collusion, will forfeit all money and be deactivated as a Player. All wagers must be placed through the user interface provided on the Poker Room. Any wagering through other means, including the use of a "robot" player, is strictly forbidden. The Poker Room reserves the right to prohibit any Player from participating in any and all Games, and may, where situations warrant, freeze the chips of any Player suspected of cheating in any form. The Poker Room further reserves the right to restrict seating and/or to prohibit Players from playing in a particular Game, including restricting two or more Players from playing together at the same Game.

6. If a Player had chips at a table during a server crash, the Game will be cancelled and all chips at the table and in play will be returned to the Player's account. In those and all other circumstances, the Poker Room, its affiliates, agents and licensors shall not be liable for any loss resulting from delays or interruptions to play due to failure breakdown malfunction or interruption of electronic or mechanical equipment, telephone internet connection or other communications facilities, or to storms, strikes, walkouts or other causes over which they have no direct control or to loss resulting from erroneous statements or to errors in transmission ("force majeure"). The Poker Room will at all times use reasonable endeavors to overcome any event of such force majeure so far as it can, but does not guarantee its ability to do so.

7. Laws regarding gaming vary throughout the world and Players specifically acknowledge that it is the responsibility of all Players to ensure that they understand and fully comply with any laws or regulations applicable in their own country or state. Players must be at least the age of legal majority or (if higher) over any specified age threshold required to participate in online gaming in or from the jurisdiction in which they reside.

8. Each Player agrees to hold the Poker Room, its employees, officers, directors, licensees, licensors, affiliates, and subsidiaries harmless and further agrees to fully indemnify each and all of them from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of the Player's (a) entry, use, or reuse of the Poker Room, (b) use of any materials at the Poker Room, (c) participation in any of the Games, or, (d) acceptance of any cash payoff.

9. The Poker Room beyond sharing of data with partners, for internal use only will not divulge personal identity and details of Players. The Poker Room will not sell Player information. The Poker Room will not disclose details of any net winnings or losses, except for accounting and record-keeping purposes. It is the responsibility of each Player to declare to any appropriate authority his or her net winnings or losses, including, if the Player resides in a jurisdiction where winnings are taxable, to keep track of these winnings and report them to the proper authorities.

10. Players must comply with "table stakes" rules as set out by the Poker Room from time to time. In particular, a Player is not permitted to make a wager in excess of the value of chips on the table at the beginning of a hand. Players are permitted to acquire additional chips only between hands. If a Player runs out of chips during a hand, they are considered all-in. Players may not remove money from the table during a playing session. Taking money out of the game and continuing to play is not allowed in a table stakes format.

11. Abusive or offensive language or other behaviour considered inappropriate by the Poker Room in the context of the product will not be tolerated. Bad behaviour or language identified by the Poker Room or brought to its attention will be dealt with swiftly, and may result in a suspension or loss of playing privileges or other such action as may be decided by the Poker Room.

12. No Player may open more than one real money or play money account. Management reserves the right to suspend, terminate or freeze the funds in any duplicate accounts.

13. In order to protect and provide our customers with a safe and secure environment in which to play poker we carry out security procedures and checks to guard against fraud and collusion, ensuring fairness of play at all times. From time to time we will wish to make checks on Player accounts and plays in the game(s) and this may result in suspension of use of accounts whilst these checks are carried out, as well as requests for information from Players. We believe it is in the best interests of Players and ourselves that we operate this process and it is a condition of participation that all Players acknowledge this and co-operate with us in this respect.

14. You must be over 18 years old or of any higher age required by the jurisdiction in which you reside in order to register and play in the Poker Room. Any Player may be credit checked on application in order to prove their legal age. The Poker Room reserves the right to request proof of age documentation from any Player. Accounts may be suspended pending clarification.

15. In the event of a tournament crash, any remaining prize pool will be distributed in accordance with our published tournament rules.

16. The Poker Room does not support private "deals" between players in tournaments, nor will the Poker Room assist in facilitating these "deals" or be liable in any way for broken "deals" or transactions not honored by one of the parties.

17. Players are asked to refrain from "table talk" or "coffee-housing" or talking during a hand in a way that compromises an opponent's hand. This applies to players playing in the hand or watching the hand. Repeated abuse of this aspect of behaviour will result in suspension or permanent restriction of play.

PRIVACY POLICY

1 COMPLIANCE

We, Blue Square Gaming (Alderney) Limited (a company registered in Alderney under number 1480), comply with the Data Protection (Bailiwick of Guernsey) Law. We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection (Bailiwick of Guernsey) Law 2001 (the “Act”), the data controller is Blue Square Gaming (Alderney) Limited.

2 DATA COLLECTION

Personal information is collated and stored primarily during the registration process, but is also monitored when there is activity on your account and when you use the website. As with many other websites, we may use software known as 'cookies' to store information relating to your preferences to enable us to improve our service to you. Information about website usage and visitors to our website may be shared with reputable third parties for the purpose of targeting our internet advertisements on other sites. The information we collect and share through this technology is not personally identifiable. You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you do this you may be unable to access certain parts of our site.

Personal data submitted by you to this website will be used for the following purposes only. We will only collect and retain personal data to the extent that it is strictly necessary for our purposes. These purposes are:

to assist us in setting up and managing your account;
to build up an accurate customer profile of you;
to be able to make available to you promotional or relevant information from subsidiaries of our ultimate parent company, The Rank Group Plc and their marketing partners;
to enable us to comply with all regulatory requirements, in particular those relating to the identification of individuals under money laundering legislation; and
disclosure as set out in 3 below.

Privacy Policy

1. IP addresses and cookies

1.1. We may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about your browsing actions and patterns, and does not identify you as an individual.

1.2. We may also obtain information about your general internet usage by using cookies. Cookies are small software files, typically consisting of numbers and letters, which are placed by a website onto the computer, telephone or other device used to access that website.

1.3. We will place cookies onto any devices you use to access our websites. These cookies will enable information to be;
(a) stored on your devices; and
(b) sent to and from our websites and your devices.

1.4. Cookies help us to improve our websites and to deliver a better and more personalised service. They enable us to:
(a) estimate our audience size and usage pattern;
(b) store information about your preferences, and so allow us to customise our websites according to your individual interests;
(c) speed up your searches; and
(d) recognise you when you return to our websites.

1.5. The cookies we place on your devices will enable us to record the following information:
[SET OUT ANY INFORMATION WHICH CAN BE RECORDED BY OUR CURRENT USE OF COOKIES AND ANY OTHER INFORMATION THAT MAY BE RECORDED BY COOKIES IN FUTURE]

1.6. The cookies we place on your devices will have a lifespan of less than 1 year, following such time period those cookies will [automatically delete/be rendered inactive].

1.7. Information about your usage of our websites may be shared with reputable third parties for the purpose of targeting internet advertisements other websites. You are not personally identified by information we collect and share for this purpose.

1.8. You may refuse to accept cookies by either:
(a) [clicking on the [‘I do not wish to accept cookies’] button on the notice appearing at the top of some of our websites;]
(b) by refusing to accept the terms and conditions of [some of] our websites; or
(c) by activating the setting on your internet browser which allows you to refuse the setting of cookies;
however, if you do not accept cookies you may be unable to access the whole or part of some of our websites.

2. Compliance

1. Compliance

We, Mecca Bingo Gaming (Alderney) Limited (a company registered in Alderney under number 1480), comply with the Data Protection (Bailiwick of Guernsey) Law. We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection (Bailiwick of Guernsey) Law 2001 (the “Act”), the data controller is Blue Mecca Bingo Gaming (Alderney) Limited.

If you would like to access current Data Protection legislation materials, please click here. For a copy of our registration/notification under the Act, please contact Customer Services.

2. Data Collection

to assist us in setting up and managing your account;
to build up an accurate customer profile of you;
to be able to make available to you promotional or relevant information from subsidiaries of our ultimate parent company, The Rank Group Plc and their marketing partners;
to enable us to comply with all regulatory requirements, in particular those relating to the identification of individuals under money laundering legislation; and disclosure as set out in 3 below.

If you do not wish to receive promotional or relevant information then please tick the appropriate opt-out box during the registration process.

3. Disclosure of Your Personal Data

Personal data which we collect about you when you visit this site will be disclosed only to the following types of persons:

other subsidiaries of The Rank Group Plc;
reputable marketing partners selected by us;
any company or other entity to whom we may sell all or part of our business;
any competent legal, regulatory or law enforcement authority. In the latter case, you will not be informed of any disclosure nor of any reasons for such disclosure and you hereby waive any and all rights that you may have, whether at law or otherwise, of any nature and in any jurisdiction, in connection with such disclosure;
exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and our professional advisers or other appropriate third parties, if your use of our gaming services or this website is in breach of these terms and conditions.

4. Data Access and Corrections

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Written requests should be addressed to: The Data Protection Officer at Blue Square Gaming (Alderney)Limited, Statesman House, Stafferton Way, Maidenhead, Berkshire SL6 1AY.

Upon receipt of your written request we will disclose to you your personal data held by us. We shall also correct or delete inaccurate details, and notify any third party recipients of the necessary changes. Changes to certain parts of your account information can also be made by accessing 'My Account'. We regularly delete data which is no longer required.

5. Opt-Out Information

You can easily opt-out of marketing communications by clicking on the 'My Account' section and clicking on 'Personal Details', you can then change your 'Communication' methods and opt-out or alternatively send us an email to support@meccabingo.com and we will change your contact status within 24 hours.

6. Trans-border Data Transfers

Mecca Bingo (Alderney) Limited is part of the worldwide web and because of this your personal data may be transferred outside the European Economic Area. Whenever such transfers are effected pursuant to arrangements made by us, we shall enter into agreements requiring the recipients of your personal data to adhere to standards of data protection substantially similar to those prevailing in the European Economic Area.

Unfortunately, the transmission of information via the internet is not completely secure. By visiting the website and communicating electronically with us you consent to these transfers. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7. Protection of Children

This website is not intended for or directed to persons under the age of 18. Any person who provides their information to us represents to us that they are 18 years of age or older. We reserve the right to access and verify your personal information. If we become aware that a minor has attempted to or has submitted personal information via our website, we will not accept this information and will take steps to remove such information from our records.

8. Uses Made of the Information

We use information held about you in the following ways:

To ensure that content from our website is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box on the registration form or by accessing ‘My Account’.

9. Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.

10. Governing Law and Disputes

This policy forms part of our website terms of use and as such it shall be governed by and construed in accordance with the laws of Alderney. You irrevocably agree that the courts of Alderney shall have exclusive jurisdiction to resolve any dispute or claim of whatever nature arising out of or relating to this policy and consent or otherwise to the use of your personal data, and that the laws of Alderney shall govern such dispute or claim. However, we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of our intellectual property rights or breach of those terms is taking place or originating. You are responsible for compliance with any applicable laws and regulations of the jurisdiction from which you are accessing this website. We operate this website from Alderney and make no representation or warranty that the information contained herein is appropriate or available for use in other locations outside Alderney.

11. Company Information

Phone Number: 0800 083 1988
Email address: support@meccabingo.com
Address: Mecca Bingo, Statesman House, Stafferton Way, Maidenhead, Berkshire SL6 1AY

Cookies

Cookies are not used by the Playtech gaming system. The Affiliate system uses cookies as part of the tracking process back to the referring affiliates. No personal end-user information is stored on the client. The download game client contains a file that verifies the checksums of the downloaded components on launch and can therefore automatically update or repair client files as necessary. The flash web client uses flash cookies at times to save client setting information.

Data destruction

Secure disposal is required for all media as related to the Company's interactive gambling production site, regardless of the information contained thereon.

In the event of a hard disk failure on a server or storage device special handling is required and the failed disk will be returned to Playtech corporate offices for proper disposal. Under no circumstances will the repair vendor or supplier be allowed to retain the failed disk.

All other media such as CD, tape or diskettes require special handling, for example: