Cashier FAQs - Deposits and Withdrawals, Table Limits and Security.

• How do I make a deposit to my account?
• How long does it take to process my deposit?
• How do I withdraw my winnings?
• What is the "pending withdraws" screen?
• How can I follow up financial transaction operations?
• How much can I deposit to my Grosvenor Casino balance?
• Is it safe to use my credit card at the Grosvenor Casino?
• How do I obtain more credits in Play For Fun mode?

Technical FAQs - Software Download and Installation.

• What do I have to do in order to play at the Grosvenor Casino?
• How long does the download process take?
• What's the name of the downloaded setup program?
• Do I have to download every time I want to play?
• After downloading the software, what do I do next?
• What are the minimum system requirements?
• Can I use Grosvenor Casino with a Mac computer?
• How do I use Grosvenor Casino with AOL?
• What should I do if I receive a message "Account not found. Please verify your account information and try again."?
• What should I do if I can't find the Grosvenor Casino icon on my desktop

Games FAQs - Game features, Rules and Fairness.

• What kind of games does the Grosvenor Casino offer?
• How can I be sure that the games are fair?
• How is the outcome of the games generated?
• How do I chat with other players?
• What are COMP points and how do I accumulate them ?
• What is a Multiplayer or Private group table?
• While playing Black Jack in multiplayer, the dealer continued to play finishing the game before I placed my bet, what caused this?
• What happens if I am suddenly disconnected from the Internet while I play?
• After placing a bet I suddenly change my mind. How do I remove the bet?
• Where can I find complete detailed instructions on the various games?
• How old do I have to be to play for real money?
• I am not sure what was the previous game round result. What do I do?