RESPONSIBLE GAMING

We want our players to have fun while gambling at Grosvenor Casino, so we encourage responsible gaming. Gambling should be an exciting and pleasurable experience. Borrowing money to play, spending above your budget or using money allocated for other purposes is not only unwise but can lead to significant problems at a later stage for yourself and others around you. We want you to enjoy Grosvenor Casino, so gamble responsibly and have fun!

Are you in control?

It is Grosvenor Casino’s hope that players manage their gambling expenditure to ensure both enjoyment and safety. We post this section as a reminder to play safe and to play wise.

GamCare offers the following questions to anyone who may have a gambling problem. These questions are provided to help an individual decide if he or she has a problem with gambling and wants to stop.

• Have others ever criticised your gambling?
• Have you ever lied to cover up the amount of money or time you have gambled?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you gamble alone for long periods?
• Do you stay away from work, college or school to gamble?
• Do you gamble to escape from a boring or unhappy life?
• Are you reluctant to spend 'gambling money' on anything else?
• Have you lost interest in your family, friends or pastimes due to gambling?
• After losing, do you feel you must try and win back your losses as soon as possible?
• When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone?
• Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
• Do you feel depressed or even suicidal because of your gambling?

Getting Assistance

There are many organisations that can provide support and assistance to individuals who develop a problem with gambling, and we recommend that players contact a self-help organisation for additional advice.

The following websites offer advice and guidance. Each one contains helpline numbers and an e-mail address that you may contact if you would like confidential advice and support:

www.gamcare.org.uk

www.gamblersanonymous.org.uk

Managing Your Playing

For players who enjoy gambling frequently, it is not uncommon to overspend their budget some of the time. We advise that specific budget plans be made to ensure your gambling expenditure is affordable.

Sometimes people deny the extent of their own problems and seek help only in crisis. Ask yourself honestly and if you think you might have a problem, set yourself the goal of stopping gambling for two weeks or a month as a test. If you are unable to achieve this, you could have a problem and might benefit from discussing your situation with a counsellor.

Limiting Your Personal Expenditure

Grosvenor Casino provides help to control your gambling. You can establish limits on the amount you deposit by phoning our customer call centre. Requests to tighten your limits will take effect immediately, whereas requests to loosen those limits must wait a seven-day cooling off period before taking effect.

Self-Exclusion

If you believe you have a gambling problem or just wish to take an enforced break from gaming, Grosvenor Casino gives you the choice to temporarily or permanently exclude yourself. If you choose to exclude yourself permanently, you will be barred from playing games at Grosvenor Casino forever. If you opt for a temporary exclusion, you may apply for reinstatement at a later date. Temporary exclusions are for a minimum of six months. You can enforce an exclusion period by contacting our Customer Services team.

If you would like to prevent access to other gaming, wagering or gambling facilities on the Internet please visit www.gamblock.com. Gamblock™ blocks access to Internet gambling sites on the World Wide Web. It can help problem gamblers avoid the dangers of unrestricted gambling.

Managing the length of time you play

It is sometimes easy to lose track of time whilst gambling. Grosvenor Casino gives you the option to set a timed reminder which alerts you to how long you have played for. You must click ‘OK’ to continue playing.

Preventing Under Age Gambling

You must be at least 18 years old, or of legal age to gamble in the country in which you reside, whichever is older, to play at Grosvenor Casino. Our Casino is not designed to attract children and we aggressively discourage and track minors who attempt to play at our Casino. Unfortunately, no system is foolproof. Some young people may escape our detection. If you know a person under the legally gambling age in their jurisdiction who is registered with Grosvenorcasinos.com, please notify us immediately.

In order to protect minors from accessing the site we recommend that responsible players install Internet filtering software on their computers. This provides the ability to control content displayed, block websites and set up passwords to prevent Grosvenor Casino being available to underage players. There is a number of Internet filtering software choices available. The following are links to recognised solution providers as recommended by Internet Filter Review:

http://www.contentwatch.com
ContentProtect Product

www.cybersitter.com
CYBERsitter 9.0 Product

www.regnow.com
Net Nanny 5.1 Product

GrosvenorCasino.com operates on an Alderney licence and so the Alderney Gambling Control Commission is responsible for monitoring our activity. If you think that our licence may have been breached, please consult the complaints procedure located here.

We encourage you to gamble responsibly at Grosvenorcasinos.com and have a great time!