Responsible gaming

We want our players to have fun while gambling at Grosvenor Casino, so we encourage responsible gaming. Gambling should be an exciting and pleasurable experience. Borrowing money to play, spending above your budget or using money allocated for other purposes is not only unwise but can lead to significant problems at a later stage for yourself and others around you. We want you to enjoy Grosvenor Casino, so gamble responsibly and have fun!

The GREaT Foundation

In recognition of our ongoing contributions to assist with problem gambling. our parent company, the Rank Group Plc. was named as Donor of the Year at their inaugural annual awards of the problem gambling charity the GREaT Foundation in 2009.

Are you in control?

It is Grosvenor Casino's hope that players manage their gambling expenditure to ensure both enjoyment and safety. We post this section as a reminder to play safe and to play wise.

GamCare offers the following questions to anyone who may have a gambling problem. These questions are provided to help an individual decide if he or she has a problem with gambling and wants to stop.

• Have others ever criticised your gambling?
• Have you ever lied to cover up the amount of money or time you have gambled?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you gamble alone for long periods?
• Do you stay away from work, college or school to gamble?
• Do you gamble to escape from a boring or unhappy life?
• Are you reluctant to spend 'gambling money' on anything else?
• Have you lost interest in your family, friends or pastimes due to gambling?
• After losing, do you feel you must try and win back your losses as soon as possible?
• When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone?
• Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
• Do you feel depressed or even suicidal because of your gambling?

Managing your playing

For players who enjoy gambling frequently, it is not uncommon to overspend their budget some of the time. We advise that specific budget plans be made to ensure your gambling expenditure is affordable.
Sometimes people deny the extent of their own problems and seek help only in crisis. Ask yourself honestly and if you think you might have a problem, set yourself the goal of stopping gambling for two weeks or a month as a test. If you are unable to achieve this, you could have a problem and might benefit from discussing your situation with a counsellor.

Limiting your personal expenditure

Grosvenor Casino provides help to control your gambling. You can establish limits on the amount you deposit by phoning our customer call centre. Requests to tighten your limits will take effect immediately, whereas requests to loosen those limits must wait a seven-day cooling off period before taking effect.

Managing the length of time you play

It is sometimes easy to lose track of time whilst gambling. Grosvenor Casino gives you the option to set a timed reminder which alerts you to how long you have played for. You must click ‘OK’ to continue playing.