1. These terms relate to the Grosvenor Casinos “Hi-Lo” promotion (“the Promotion”).
2. This offer is not available in conjunction with any other offer.
3. The promotion will run from 00:00 UK time on Tuesday 25 March 2024 until 23:59 UK time on Sunday 1st of September 2024 (the “Promotional Period”).
   
   

Eligible players:

4. Eligible players must be:
1. Aged 18 years or over at the time of entry
2. A new or existing player with GrosvenorCasinos.com
3. Able to view this promotion in the “Promos” section of their account
   
   

Overall Mechanics:

5. Each Eligible Player is entitled to play Hi-Lo once today.
6. The game functions as below:
1. Players will be presented with 3 cards facing down
2. The player will need to guess if the following card is Higher or Lower
3. The ranking of the card symbols are as follows: Spades > Clubs > Diamond > Hearts
4. The player will have the option to keep or change their first card once revealed.
5. If the player guesses right all 3 cards, they will win a prize
6. If the player doesn't guess right all 3 cards, they won’t win anything
7. Players will have a chance to win one of the following prizes daily:
1. Free Spins;
2. Golden chips;
3. Sports Free Bet;
4. Cash;
8. The outcome of the prizes is determined at random.
9. There is no other alternative to the stated or awarded prizes in whole or in part.
   
   

Claiming a prize:

10. Once won, prizes must be claimed in the Winning Pop-Up message by clicking “ACCEPT”, prizes are then allocated to your account accordingly.
11. By clicking “ACCEPT” you acknowledge and agree that you are accepting the prize in accordance with the terms and conditions.
12. All prize types must be claimed by 23:59 on the same day.
    
    

All Prize Terms and Conditions:

Free Spins

13. Free Spins are only valid on the games listed in the winning message/Active Bonus section in each Eligible Player’s account.
14. The number of allocated Free Spins are listed in the winning message/Active Bonus section in each Eligible Player’s account.
15. To receive the Free Spins, customers must launch the game listed in the winning message.
16. Customers have 24 hours to click “claim” after launching the game.
17. After clicking "claim" customers will have 3 days to use their free spins before they expire.
18. Free Spins value is 0.10p per spin.
19. Any funds won using the Free Spins (the “Winnings”) will be credited as cash.
20. Free Spins do not guarantee winnings.

Golden Chips

21. Golden Chips are only valid on the games listed below:
1. Selected games: Mega Fire Blaze Roulette Live, Adventures Beyond Wonderland Live, Quantum Roulette Live, Roulette, All Bets Blackjack, Mega Fire Blaze Blackjack Live, Age Of The Gods Bonus Roulette, Grand Baccarat, Football Card Showdown Live, The Greatest Cards Show Live, x1000 Quantum Roulette, Football Roulette, Mega Fire Blaze Lucky Ball Live.
22. The number of allocated Golden Chips are listed in the winning message.
23. To receive the Golden Chips, customers must launch any of the games where the Golden Chips are valid.
24. Customers have 24 hours to click “claim” after launching the game.
25. After clicking "claim" customers will have 3 days to use their Golden Chips before they expire.
26. Golden Chips value may vary and are determined at random.
27. Any funds won using the Golden Chips (the “Winnings”) will be credited as cash.
28. Golden Chips do not guarantee winnings.

Sports Free Bet

29. The Free bet token can only be redeemed on Sport bets.
30. The Free bet token value is not included in bet returns.
31. The Free bet token must be used in its entirety in one bet transaction. It cannot be used to place a succession of smaller bets.
32. The Free bet token cannot be combined with ‘real money’ stakes.
33. The Free bet tokens expire 72 hours after credit.
34. Customer bet limits may apply to Free Bet placement. This offer cannot be used in conjunction with any other offer.

Cash

35. One player to win the £100 cash prize daily.
36. The prize has been accepted; the cash will be allocated to the winners account accordingly.
37. Cash prize does not have a wagering requirement and playable on any games.

General Terms and Conditions:

38. Grosvenor Casinos reserves the right to withdraw or amend this offer at any time. This will be without prejudice to any customer who has already placed a qualifying bet.
39. Grosvenor Casinos reserves the right to take reasonable steps to verify any claim. If breach of these rules, or fraud is suspected, Grosvenor Casinos may refuse to process the claim.
40. Grosvenor Casinos reserves the right to remove bonus funds and associated winnings should gaming patterns indicating promotional abuse be identified. These include, but are not limited to; using promotional funds in conjunction with other players as part of syndicate play; manipulating game mechanics to circumvent wagering restrictions of bonus funds by switching games during bonus rounds or placing bets to delay the credit of winnings; “stashing” of bonus stage progression prior to completion of wagering; colluding with other players; taking advantage of game mechanic flaws; “Parking” cash funds in any product vertical or games to complete bonus wagering with minimal risk to cash funds.
41. This offer is not available to all Grosvenor customers. Customers who have been advised that they are not entitled to receive bonuses will not be able to participate in this promotion.
42. As part of our normal regulatory obligations, Grosvenor Casinos may at any point before, during or after the Promotion, ask for valid proof of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.
43. Customers whose accounts have been closed or suspended or who are found to have multiple accounts when a Promotion has ended will have their bonus/prize forfeited.
44. We may be required to place restrictions on your account as part of our regulatory obligations, this may affect your ability to take part in new promotions or offers. If you have already opted in or are wagering towards completion of a bonus, your ability to complete the bonus will not be affected by these restrictions.
45. Grosvenor Casinos is the sole arbiter of this Promotion, and its decision is final and binding. No correspondence will be entered.
46. All of our standard site terms and conditions are here.