LET'S ALL PLAY OUR PART
You can still get together with friends, play your favourite games and share good times with us.
You can also rest assured that you’ll still get the same Grosvenor experience you know, even if you can’t see the smile behind the mask!
Let’s all play our part
WHAT CAN YOU EXPECT?
There have been lots of changes over the last few months, but find out how we're playing our part in keeping you safe
Entering the Casino [+]
Face Masks for Customers & Teams
All our customers and team members are required wear a face mask when in the casino unless eating or drinking. We appreciate that this isn’t possible for everyone, so please be considerate of each other.
COVID PASSPORTS
Covid Passports are not required to visit our casinos in England
ID checks for everyone on entry
All our customers are required to provide ID or their Grosvenor Casinos membership card on entry to the casino, and to check in on the NHS Track & Trace
Around the Casino [+]
Hand sanitiser stations throughout
Everyone is used to this now and our casinos are no exception. You’ll find sanitiser stations around the casino, please help yourself and remember to wash your hands regularly.
Social distancing
From 26th December in Wales, 2m social distancing will return to our casinos & there will be capacity limits applied at our gaming tables.
From 27th December in Scotland, 1m social distancing will return to our casinos & there will be capacity limits applied at our gaming tables.
Optional hygiene screens between players
In England, using hygiene screens on gaming tables will be up to you. If you would like to use one, just ask a team member who will be happy to help. They will however remain in position on slots and ER. Screens will remain in place at reception, cash desk and till points.
In Scotland & Wales, we are reintroducing some hygiene screens, please contact your local casino for details.
Frequent & rigorous cleaning procedures
Our enhanced cleaning processes will continue, and the hand gel will remain for everyone to use.
Payments [+]
Contactless payment options
Don’t want to use cash? No problem… you can use your membership card to create an online wallet where you can transfer funds to your card to play. Click here to set one up. We also accept debit cards, Apple Pay or TiTo tickets.
Food and Drinks [+]
You can still eat and drink in the Casinos
In casinos in England, you can order using our online food and drinks website at casinofood.menu or simply ask a team member.
From 26th December in Wales & 27th December in Scotland, all food and drinks will be table service only until further notice. You can order online at casinofood.menu or ask a Team Member. To book a table click here
Disposable/single use menus
We have introduced single use menus that are disposed of after each use for both drinks and food. You can also check out our full menu by visiting casinofood.menu when you are in the casino.
Changes to Safety Measures
We may need to make changes to our procedures, in line with government guidance/legislation at short notice.
In order to stay up to date with the latest government guidelines, please visit:
England:
Scotland:
www.gov.scot/collections/coronavirus-covid-19-guidance/
Wales:
