Grosvenor Poker

Moves to a new home on the 19^th May 2020

Below we have your questions answered about the changes to our poker software and what it means to you as Grosvenor Poker customers!

We will add more questions and answers to this as necessary:

Will I still be able to play on the old software?

As of the 19^th May, ALL poker gameplay will move to the new poker software. We will provide instructional videos on how the new software works and where to find your favourite Grosvenor Poker games in the weeks to come.

What will happen when I try and load up the Grosvenor Poker download software on the 19^th May?

The current software will present you with a link to install our new poker software automatically, once we’ve applied the update (approx. 11am), simply click this download button for the smoothest journey to our new home.

What happens to my poker balance?

Your online funds are safe and secure with Grosvenor Casinos and always sit with us. Your funds will not move and will be instantly available when you login to the new Grosvenor Poker for the first time.

What platforms will the new Grosvenor Poker be available on?

I play on a Mac, what does this mean for me?

Sadly, we will not have a downloadable client for Mac from the 19^th May, but this is in development. You will be able to play Grosvenor Poker on our much-improved mobile apps. The new instant play client will also be an option but is still in beta development with limited game selection.

What will happen to my Tournament Tickets?

Your ‘Grosvenor Live’ Tournament Tickets will be transferred to the new poker platform. From the 19^th May, we will be re-adding tickets twice per day as people create new poker aliases on the new Grosvenor Poker. Once your new alias has been created, that will allow your tickets to be credited from our side – but please give us 48 hours after you create your new alias, to credit.

Tickets for network tournaments (€ Tickets) will not be transferred, so make sure you’ve used them before the 19^th May.

Will Live Event seats continue to be honoured indefinitely?

Yes! If you win a live event seat with us, this will never expire and can be transferred as normal.

What will happen to my Loyalty Points?

Loyalty Points will not be transferred, so make sure you have cashed them in or spent them on tournaments before Tuesday 19^th May!

Will you still be running satellites and Online Day 1’s for Live Events?

We pride ourselves on our hefty satellite schedule and will continue to run satellites and online day 1’s to support our live events when they return!

I currently cash in my points for 20% Rakeback, what will happen now?

We’ve created a brand-new loyalty system, which allows ALL players to cash in their points at the same rate as they do currently. However, the new loyalty club will allow you to climb VIP levels and earn up to twice as many points for your poker play (up to 40% Rakeback). More information on the new Loyalty club will be coming soon.