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Terms & conditions

1. The promotion “First deposit offer” is only valid for new Grosvenor One customers that make a deposit for the first time during the promotional period at www.grosvenorcasinos.com and have directly received this offer.
2. Only one welcome offer can be used when logging in for the first time on their online account. By claiming one of the following offers, you will no longer be eligible for any other welcome offer.
3. The promotion commences at 00:00 UK time on Thursday 6^th January 2022 and ends at 23:59 UK time on Thursday 13^th January 2022 (the “Promotional Period”).
4. In order to take part in the Promotion, customers can choose the offer they would like to receive by entering 1 of 2 codes.
5. To qualify for the deposit match, customers need to enter the code DEPLIVE in the ‘Bonuses’ section in your account then deposit a minimum of £50 to receive 100% match up to £50 Live Casino bonus.
6. To qualify for the Free Spins, customers need to enter the code DEPSLOT in the ‘Bonuses’ section in your account then deposit a minimum of £50 to receive 100 Free Spins on Starburst.
7. The Bonus or Free Spins will be awarded instantly after accepting the promotion and successfully depositing £50 or more.
8. Free Spins must be used within 3 days from credit.
9. Free Spins are available on the following game:
10. Free Spins value is £0.10 per spin.
11. Winnings from Free Spins are paid into the cash wallet.
12. Once Free Spins are awarded, Free Spins will be used before any cash or bonus.
13. Free Spins do not guarantee winnings.
14. Bonus will be credited as a non-withdrawable bonus with thirty times (30x) wager requirements.
15. Wagering contributions will differ depending on the game played. Please see details below:
16. Bonus cannot be spent on any of the following games: Lightning Blackjack, American Roulette, Caribbean Stud Poker, Deal or No Deal, Monopoly Live, Super Sic Bo, Texas Hold'em Bonus Poker, Ultimate Texas Hold'em, VIP Live Roulette, Classic Roulette, Automatic Roulette, Silver Roulette, Black Gold Blackjack, All Baccarat & Craps game variations, Football Studio and Dragon Tiger.

17. **Game Shows: Crazy Time, Mega Ball, Lightning Dice, Monopoly Live, Gonzo’s Treasure Hunt, Deal or No Deal, Cash or Crash
18. **Low risk bets on Roulette games: No minimal risk wagering, such as betting both Red and Black on Roulette, will contribute towards any part of a promotion, including Bonus wagering requirements or the accumulation of any points. Players deemed to be using minimal risk wagering tactics to redeem their Bonuses or cash prizes risk forfeiting their Bonuses, cash prizes and any subsequent winnings.
19. Only one welcome offer per player, household and IP address is permitted.
20. If you have an active cash balance all wagers will be first taken from that balance followed by your bonus balance.
21. When placing a wager that uses a combination of cash and Bonus funds, any winnings generated from that wager will be credited proportionately to your cash and Bonus balances.
22. Customers have 3 days from the moment the bonus is added to their account to fulfil any wagering requirements before the bonus expires and the remaining bonus balance is forfeited.
23. Once you have claimed this Bonus, you will only be permitted to withdraw any winnings contained in your Bonus Balance once the Wagering Requirements have been met.
24. You can withdraw funds in your Cash Balance at any time. However, upon withdrawal of some or all funds from your Cash Balance, you will forfeit any funds in your Bonus Balance which have not yet met the stated Wagering Requirements.
25. For further information about your withdrawable funds and bonus balances, please see our General Terms & Conditions or alternatively speak to Customer Services on ‪0800 083 1990.
26. This promotion can be claimed only once per customer.
27. This offer is not available to all Grosvenor customers. Customers who have been advised that they are not entitled to receive bonuses will not be able to participate in this promotion.
28. This Promotion is only available on the Website and therefore access to the internet is required to enter the Promotion and to claim a prize
29. Play on 'free to play' games does not count towards this Promotion.
30. This offer cannot be used in conjunction with any other GrosvenorCasinos.com offer. Should 2 or more promotions run at the same time, customers will have to fulfil the necessary requirement separately to take advantage of the additional promotion(s).
31. The Promoter reserves the right to amend or withdraw this Promotion or to amend these terms and conditions at any time and without notice.
32. The Promoter reserves the right to take reasonable steps to verify any claim. If breach of these rules, or fraud is suspected, the Promoter may refuse to process the claim.
33. Any abuse of the Promotion may lead to all bonus funds being withdrawn.
34. The Promoter reserves the right to void any entry if it suspects that the person participating in the Promotion is not eligible to do so.
35. Customers whose accounts have been closed or suspended or who are found to have multiple accounts when a Promotion has ended will have their bonus forfeited.
36. The Promoter is the sole arbiter of this Promotion and its decision is final and binding. No correspondence will be entered into.
37. This promotion is subject to the standard GrosvenorCasinos.com terms and conditions.
38. The Promoter may at any point before, during or after the Promotion, ask for valid proof of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.
39. This Promotion is being run by Rank Digital Gaming (Alderney) Limited (Company Number 1480) whose registered office is at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We can be contacted at support@grosvenorcasinos.com or 0800 083 1990 from within the UK or +44 8000831990 from outside the UK. If you need to send us something in the post, our customer services address is Grosvenor Casinos, TOR, Saint-Cloud Way, Maidenhead, SL6 8BN