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Terms & conditions

Specific Terms and Conditions:

1. The Grosvenor “50 free spins on the game Cash Melon” promotion (the “Promotion”) will run from 14th of July 2022 until the 20th of July 2022 (the "Promotional Period").
2. This offer is not available in conjunction with any other offer.
3. By taking part in this promotion, you hereby agree to these Specific Promotional Terms and Conditions and to our Standard Promotional Terms and Conditions.

Eligible Players:

4. “Eligible players” must:
5. Have a Grosvenor Casino account;
6. be over 18 years old;
7. be able to see the promotion in the ‘Promos’ section of their Grosvenor Casino account during the Promotional Period; and
8. be eligible to receive bonuses. (an “Eligible Player”)

Promotion Mechanics:

5. In order to claim this offer customers need to deposit £10 or more from the promo page.
6. After successfully depositing £10 or more, customers will receive 50 free spins on the game Cash Melon.

Prize:

1. The accreditation of the free spins will take place instantly. The Promoter will strive to credit the promotional prizes in a timely manner, however, should any difficulty occur –technical or otherwise, the Promoter may delay or postpone the accreditation.
2. Free Spins are available on the game Cash Melon.
3. Free Spins value is £0.20 per spin.
4. Winnings from free spins are paid into the cash wallet.
5. Once free spins are awarded, free spins will be used before any cash or bonus.
6. Free Spins do not guarantee winnings.
7. Free spins must be used within 7 days from credit before they expire.
8. The Promoter will strive to credit the promotional bonuses in a timely manner, however, should any difficulty occur – technical or otherwise, the Promoter may delay or postpone the accreditation.
9. This Promotion is only available on the Website and therefore access to the internet is required to enter the Promotion and to claim a prize.
10. Play on 'free to play' games does not count towards this Promotion.
11. For further information about your withdrawable funds and bonus balances, please see our General Terms & Conditions or alternatively speak to Customer Services on ‪0800 083 1990.

General Terms and Conditions

12. The Promoter reserves the right to amend or withdraw this Promotion or to amend these terms and conditions at any time and without notice.
13. The Promoter reserves the right to take reasonable steps to verify any claim. If breach of these rules, or fraud is suspected, the Promoter may refuse to process the claim.
14. Any abuse of the Promotion may lead to all prizes/bonus funds/winnings being withdrawn from this promotion and your account being restricted from taking part in future promotions.
15. The Promoter reserves the right to void any entry if it suspects that the person participating in the Promotion is not eligible to do so.
16. Customers whose accounts have been closed or suspended or who are found to have multiple accounts when a Promotion has ended will have their bonus forfeited.
17. By participating in this Promotion, you agree to –
18. being contacted by the Promoter in relation to the Promotion and
19. the Promoter making available details of the win and the winner’s name and county of residence. If you win and do not want your name and county of residence made available, please advise the Promoter.
20. The Promoter is the sole arbiter of this Promotion, and its decision is final and binding. No correspondence will be entered into.
21. The Promoter may at any point before, during or after the Promotion, ask for valid proof of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.
22. We can be contacted via Live Help, email at support@grosvenorcasinos.com or 0800 083 1990 from within the UK or +44 8000831990 from outside the UK.