Terms & conditions

• The promotion “Grosvenor One Bonus Boost” is valid only to customers of www.grosvenorcasinos.com who have a Grosvenor One account and directly received the offer.
• The Promotional period is from receipt of this offer until 23:59 on Sunday 19^th May 2019 GMT.
• In order to qualify, customers must opt in to the Promotion on the promotion’s page and stake cash on any casino game to receive 10% bonus on their losses or winnings up to a maximum of £100 bonus to play on any game.
• 10% on losses will be deemed to be total cash stakes on any casino game minus total winnings from these stakes.
• 10% on winnings will be deemed to be total winnings from cash stakes on any casino game.
• Minimum bonus awarded is £1.
• Promotion qualification is based on cash stakes only. Bonus funds do not count towards qualification.
• The bonus can be spent on any casino game.
• Bonus will be credited as a non-withdrawable bonus with five times (5x) wager requirements. The Promoter will strive to credit the promotional bonuses in a timely manner however, should any difficulty occur – technical or otherwise, the Promoter may delay or postpone the accreditation.
• Cash stakes on eligible games* will contribute to the wagering requirements of an active bonus.
• If you have an active cash balance all wagers will be first taken from that balance followed by your bonus balance.
• When placing a wager that uses a combination of cash and Bonus funds, any winnings generated from that wager will be credited proportionately to your cash and Bonus balances.
• *Eligible games vary from bonus to bonus however a list of eligible games can be found in the terms and conditions of each bonus.
• Customers have 7 days from the date the bonus is added to their account to fulfil any wagering requirements before the bonus expires and the remaining bonus balance is forfeited.
• Once you have claimed this Bonus, you will only be permitted to withdraw any winnings contained in your Bonus Balance once the Wagering Requirements have been met.
• You can withdraw funds in your Cash Balance at any time. However, upon withdrawal of some or all funds from your Cash Balance, you will forfeit any funds in your Bonus Balance which have not yet met the stated Wagering Requirements.
• For further information about your withdrawable funds and bonus balances, please see our General Terms & Conditions  or alternatively speak to Customer Services on ‪0800 083 1990.
• Games on Poker Games, side games on the Grosvenor Poker client or Sportsbook bets do not count towards this Promotion.
• This offer is not available to all Grosvenor customers. Customers who have been advised that they are not entitled to receive bonuses will not be able to participate in this promotion.
• This Promotion is only available on the Website and therefore access to the internet is required to enter the Promotion and to claim a prize
• Play on 'free to play' games does not count towards this Promotion.
• There is no cash or other alternative to the stated or awarded prizes in whole or in part. The prizes are not transferable.
• This offer cannot be used in conjunction with any other GrosvenorCasinos.com offer. Should 2 or more promotions run at the same time, customers will have to fulfil the necessary requirement separately to take advantage of the additional promotion(s).
• The Promoter reserves the right to amend or withdraw this Promotion or to amend these terms and conditions at any time and without notice.
• The Promoter reserves the right to take reasonable steps to verify any claim. If breach of these rules, or fraud is suspected, the Promoter may refuse to process the claim.
• Any abuse of the Promotion may lead to all bonus funds being withdrawn.
• The Promoter reserves the right to void any entry if it suspects that the person participating in the Promotion is not eligible to do so.
• Customers whose accounts have been closed or suspended or who are found to have multiple accounts when a Promotion has ended will have their bonus forfeited.
• The Promoter is the sole arbiter of this Promotion and its decision is final and binding. No correspondence will be entered into.
• This promotion is subject to the standard GrosvenorCasinos.com terms and conditions.
• The Promoter may at any point before, during or after the Promotion, ask for valid proof of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.
• This Promotion is being run by Rank Digital Gaming (Alderney) Limited (Company Number 1480) whose registered office is at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We can be contacted at support@grosvenorcasinos.com or 0800 083 1990 from within the UK or +44 8000831990 from outside the UK. If you need to send us something in the post, our customer services address is Grosvenor Casinos, PO Box 4933, Maidenhead, SL60 1WL