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Terms & Conditions

1. The Grosvenor Casinos “Mystery Prize Box” promotion (“the Promotion”) is only open to residents of England, Scotland and Wales who are aged 18 years or over at the time of entry.
2. The Promotion can be entered at the Website and commences at 00:00 on Monday 27th January 2020 and ends at 23:59 on Sunday 2nd February 2020 GMT (the “Promotional Period”).
3. In order to qualify, customers must opt in to the Promotion on the promotion’s page and stake a minimum of £100 cash on any Live Casino game to receive a mystery cash prize on the following Monday.
4. Grosvenor One customers must opt in to the Promotion on the promotion’s page and stake a minimum of £75 cash on any Live Casino game to receive a mystery cash prize on the following Monday.
5. All customers who meet the qualification criteria will be receive a mystery cash prize.
6. The allocation of the cash prize is random and is not determined by the amount staked during the Promotional Period.
7. Promotion qualification is based on cash stakes only. Bonus funds do not count towards qualification.
8. The accreditation of the cash prizes will take place on Monday following the end of the Promotional Period. The Promoter will strive to credit the promotional bonuses in a timely manner however, should any difficulty occur – technical or otherwise, the Promoter may delay or postpone the accreditation.
9. This offer is not available to all Grosvenor customers. Customers who have been advised that they are not entitled to receive bonuses will not be able to participate in this promotion.
10. This Promotion is only available on the Website and therefore access to the internet is required to enter the Promotion and to claim a prize
11. Play on 'free to play' games does not count towards this Promotion.
12. There is no cash or other alternative to the stated or awarded prizes in whole or in part. The prizes are not transferable.
13. This offer cannot be used in conjunction with any other GrosvenorCasinos.com offer. Should 2 or more promotions run at the same time, customers will have to fulfil the necessary requirement separately to take advantage of the additional promotion(s).
14. The Promoter reserves the right to amend or withdraw this Promotion or to amend these terms and conditions at any time and without notice.
15. The Promoter reserves the right to take reasonable steps to verify any claim. If breach of these rules, or fraud is suspected, the Promoter may refuse to process the claim.
16. The Promoter reserves the right to void any entry if it suspects that the person participating in the Promotion is not eligible to do so.
17. Customers whose accounts have been closed or suspended or who are found to have multiple accounts when a Promotion has ended will have their bonus forfeited.
18. The Promoter is the sole arbiter of this Promotion and its decision is final and binding. No correspondence will be entered into.
19. This promotion is subject to the standard GrosvenorCasinos.com terms and conditions.
20. The Promoter may at any point before, during or after the Promotion, ask for valid proof of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.
21. This Promotion is being run by Rank Digital Gaming (Alderney) Limited (Company Number 1480) whose registered office is at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We can be contacted at support@grosvenorcasinos.com or 0800 083 1990 from within the UK or +44 8000831990 from outside the UK. If you need to send us something in the post, our customer services address is Grosvenor Casinos, PO Box 4933, Maidenhead, SL60 1WL