Terms & conditions

• This promotion is available customers of www.grosvenorcasinos.com who have directly received the offer.
• The Promotion can be entered at the Website and commences at 00:00 on Monday 13th May 2019 and ends at 23:59 on Sunday 19th May 2019 GMT (the “Promotional Period”).
• In order to qualify, customers must opt in to the Promotion on the promotion’s page and stake cash on any slot game to receive 20% of their losses up to £20 Bonus Plus.
• Promotion qualification is based on cash stakes only. Bonus funds do not count towards qualification.
• 20% bonus will be deemed to be total cash stakes on slots games minus total winnings from these stakes. Winning customers will not be eligible for the bonus.
• Minimum bonus awarded is £1.
• The accreditation of the Bonus Plus will take place at the end of the Promotional Period. Promoter will strive to credit the promotional bonuses in a timely manner however, should any difficulty occur – technical or otherwise, the Promoter may delay or postpone the accreditation.

• Bonus Plus is a bonus with no wagering target.
• Any winnings from Bonus Plus stakes are paid directly into the cash balance and can be withdrawn at any time.
• Bonus Plus cannot be withdrawn directly but is immune to withdrawal forfeiture.
• Customers have 7 days from the date the Bonus Plus is added to use it before it expires and the remaining Bonus Plus balance is forfeited.

• This offer is not available to all Grosvenor customers. Customers who have been advised that they are not entitled to receive bonuses will not be able to participate in this promotion.
• This Promotion is only available on the Website and therefore access to the internet is required to enter the Promotion and to claim a prize
• Play on 'free to play' games does not count towards this Promotion.
• There is no cash or other alternative to the stated or awarded prizes in whole or in part. The prizes are not transferable.
• This offer cannot be used in conjunction with any other GrosvenorCasinos.com offer. Should 2 or more promotions run at the same time, customers will have to fulfil the necessary requirement separately to take advantage of the additional promotion(s).
• The Promoter reserves the right to amend or withdraw this Promotion or to amend these terms and conditions at any time and without notice.
• The Promoter reserves the right to take reasonable steps to verify any claim. If breach of these rules, or fraud is suspected, the Promoter may refuse to process the claim.
• Any abuse of the Promotion may lead to all bonus funds being withdrawn.
• The Promoter reserves the right to void any entry if it suspects that the person participating in the Promotion is not eligible to do so.
• Customers whose accounts have been closed or suspended or who are found to have multiple accounts when a Promotion has ended will have their bonus forfeited.
• The Promoter is the sole arbiter of this Promotion and its decision is final and binding. No correspondence will be entered into.
• This promotion is subject to the standard GrosvenorCasinos.com terms and conditions.
• The Promoter may at any point before, during or after the Promotion, ask for valid proof of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.
• This Promotion is being run by Rank Digital Gaming (Alderney) Limited (Company Number 1480) whose registered office is at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We can be contacted at support@grosvenorcasinos.com or 0800 083 1990 from within the UK or +44 8000831990 from outside the UK. If you need to send us something in the post, our customer services address is Grosvenor Casinos, PO Box 4933, Maidenhead, SL60 1WL