Terms & conditions

• The Grosvenor Casinos “Stake £50 get 25 Free Spins on Cleopatra” promotion (“the Promotion”) is valid only to customers of www.grosvenorcasinos.com who have a Grosvenor One account and directly received the offer.
• The Promotion can be entered at the Website and commences at 00:00 on Tuesday 4th June 2019 and ends at 23:59 on Sunday 30th June 2019 GMT (the “Promotional Period”).
• In order to qualify, customers must opt in to the Promotion on the promotion’s page and stake minimum £50 cash on Cleopatra to receive 25 free spins on the same game.
• The free spins will be awarded instantly after customer stakes a total of £50 cash on Cleopatra.
• Promotion qualification is based on cash stakes only. Bonus funds do not count towards qualification.
• Free Spins are available on the game Cleopatra
• Free Spins are valid 7 days from credit.
• Free Spins value is £0.20 per spin
• Winnings from free spins are paid into the cash wallet.
• Once free spins are awarded, free spins will be used before any cash or bonus.
• Free Spins do not guarantee winnings.
• Play on 'free to play' games does not count towards this Promotion.
• There is no cash or other alternative to the stated or awarded prizes in whole or in part. The prizes are not transferable.
• This offer is not available to all Grosvenor customers. Customers who have been advised that they are not entitled to receive bonuses will not be able to participate in this promotion.
• This Promotion is only available on the Website and therefore access to the internet is required to enter the Promotion and to claim a prize
• This offer cannot be used in conjunction with any other GrosvenorCasinos.com offer. Should 2 or more promotions run at the same time, customers will have to fulfil the necessary requirement separately to take advantage of the additional promotion(s).
• The Promoter reserves the right to amend or withdraw this Promotion or to amend these terms and conditions at any time and without notice.
• The Promoter reserves the right to take reasonable steps to verify any claim. If breach of these rules, or fraud is suspected, the Promoter may refuse to process the claim.
• Any abuse of the Promotion may lead to all bonus funds being withdrawn.
• A maximum of 1 offer is available per person, household, IP, device, e-mail address or payment details.
• The Promoter reserves the right to void any entry if it suspects that the person participating in the Promotion is not eligible to do so.
• Customers whose accounts have been closed or suspended or who are found to have multiple accounts when a Promotion has ended will have their bonus forfeited.
• The Promoter is the sole arbiter of this Promotion and its decision is final and binding. No correspondence will be entered into.
• This promotion is subject to the standard GrosvenorCasinos.com terms and conditions.
• The Promoter may at any point before, during or after the Promotion, ask for valid proof of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.
• This Promotion is being run by Rank Digital Gaming (Alderney) Limited (Company Number 1480) whose registered office is at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We can be contacted at support@grosvenorcasinos.com or 0800 083 1990 from within the UK or +44 8000831990 from outside the UK. If you need to send us something in the post, our customer services address is Grosvenor Casinos, PO Box 4933, Maidenhead, SL60 1WL