Terms & conditions

1. The promotion “G1 First deposit offer - 100 free spins and £20 cash” is only valid for new Grosvenor One customers logging in for the first time on www.grosvenorcasinos.com with their Grosvenor One membership card, existing members do not qualify.
2. The Promotion can be entered at the Website and commences at 00:00 on Monday 16th September and ends at 23:59 on Sunday 22nd September GMT (the “Promotional Period”).
3. Only one welcome offer can be used when logging in for the first time on their online account. By claiming this offer, you will no longer be eligible for any other welcome offer.
4. In order to qualify, customers need to deposit a minimum of £20 to receive 100 free spins on Cleopatra and £20 cash.
5. The free spins and the £20 cash will be awarded instantly after accepting the promotion and successfully depositing £20 or more.
6. The £20 cash can be used online or in club*.
7. Free spins expire 7 days after credit.
8. Free spins are available on the game Cleopatra.
9. Free Spins value is £0.20 per spin.
10. Winnings from free spins are paid into the cash wallet.
11. Free Spins do not guarantee winnings.
12. This promotion can be claimed only once per customer.
13. This offer is not available to all Grosvenor customers. Customers who have been advised that they are not entitled to receive bonuses will not be able to participate in this promotion.
14. This Promotion is only available on the Website and therefore access to the internet is required to enter the Promotion and to claim a prize
15. Play on 'free to play' games does not count towards this Promotion.
16. *In order to use the £20 cash in casino, your first deposit must be made with a debit card only. If the first deposit is made with other payment methods including credit cards, Paypal and Paysafe Cards then the £20 cash credited can only be used online.
17. There is no cash or other alternative to the stated or awarded prizes in whole or in part. The prizes are not transferable.
18. This offer cannot be used in conjunction with any other GrosvenorCasinos.com offer. Should 2 or more promotions run at the same time, customers will have to fulfil the necessary requirement separately to take advantage of the additional promotion(s).
19. The Promoter reserves the right to amend or withdraw this Promotion or to amend these terms and conditions at any time and without notice.
20. The Promoter reserves the right to take reasonable steps to verify any claim. If breach of these rules, or fraud is suspected, the Promoter may refuse to process the claim.
21. Any abuse of the Promotion may lead to all bonus funds being withdrawn.
22. The Promoter reserves the right to void any entry if it suspects that the person participating in the Promotion is not eligible to do so.
23. Customers whose accounts have been closed or suspended or who are found to have multiple accounts when a Promotion has ended will have their bonus forfeited.
24. The Promoter is the sole arbiter of this Promotion and its decision is final and binding. No correspondence will be entered into.
25. This promotion is subject to the standard GrosvenorCasinos.com terms and conditions.
26. The Promoter may at any point before, during or after the Promotion, ask for valid proof of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.
27. This Promotion is being run by Rank Digital Gaming (Alderney) Limited (Company Number 1480) whose registered office is at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We can be contacted at support@grosvenorcasinos.com or 0800 083 1990 from within the UK or +44 8000831990 from outside the UK. If you need to send us something in the post, our customer services address is Grosvenor Casinos, PO Box 4933, Maidenhead, SL60 1WL