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Terms & conditions

1. The Grosvenor Casinos promotions (“the Promotion”) is only open to residents of England, Scotland and Wales who are aged 18 years or over at the time of entry and have received this offer.
2. The Promotion can be entered at the Website and commences from receipt of this offer on Thursday 21^st April 2021 and ends at 23:59 on Friday 23^rd April 2021 UK time (the “Promotional Period”).
3. In order to qualify, customers need to deposit a minimum of £20 through the 'deposit button' on the Promotion's page during the Promotional Period to receive 50% deposit match up to £250 bonus to use on any slot game excluding any of the below mentioned games*. 
4. *Excluded games: Extra Chilli, Bruce Lee, Fortunes of Sparta, Gonzo's Quest, Guns'N Roses, Jungle Spirit: Call of the Wild, Fairytale Legends: Hansel and Gretel, Gong Xi Fa Cai, Lucky Leprechaun, White Rabbit, Vikings Go To Hell, Vikings Go Berzerk, Thunderstruck II, Super Monopoly Money, Raging Rhino, Immortal Romance, Temple of Treasures Megaways,  Medusa Megaways, Scarab, Spirits of the Valkyrie. Dead or Alive II, Cash Eruption, 9 Masks of Fire, 9 Pots of Gold, Agent Jane Blonde, Ariana, Avalon, Bonanza, Book of Oz, Book of Oz Lock n Spin, Break Da Bank Again Respin, Burning Desire, Chocolates, Fortunium, Golden Yak, Immortal Romance, Lucky Leprechaun, Mega Moolah, Moby Dick, Roman Power, Silver Lioness 4x, Thunderstruck, Thunderstruck II, Volatile Slot, Who Wants to be a Millionaire Megaways, Wicked Tales: Dark Red, Adventures of Doubloon Island, Noble Sky, RouletteX2, European Roulette (Switch), RouletteX5, Atlantic City Blackjack (Switch), Sic Bo, Classic Blackjack Gold, any Jackpot game.
5. The bonus will be awarded instantly after a successful deposit of £20 or more.
6. Bonuses will be credited as non-withdrawable bonus with thirty times (30x) wager requirements.
7. Cash stakes on eligible games* will contribute to the wagering requirements of an active bonus.

    

   *Eligible games vary from bonus to bonus however a list of eligible games can be found in the terms and conditions of each bonus.

    

8. If you have an active cash balance all wagers will be first taken from that balance followed by your bonus balance.
9. When placing a wager that uses a combination of cash and Bonus funds, any winnings generated from that wager will be credited proportionately to your cash and Bonus balances.
10. Customers have 3 days from the date the bonus is added to their account to fulfil any wagering requirements before the bonus expires and the remaining bonus balance is forfeited.
11. Once you have claimed this Bonus, you will only be permitted to withdraw any winnings contained in your Bonus Balance once the Wagering Requirements have been met.
12. You can withdraw funds in your Cash Balance at any time. However, upon withdrawal of some or all funds from your Cash Balance, you will forfeit any funds in your Bonus Balance which have not yet met the stated Wagering Requirements.
13. For further information about your withdrawable funds and bonus balances, please see our General Terms & Conditions or alternatively speak to Customer Services on ‪0800 083 1990.
14. This offer is not available to all Grosvenor customers. Customers who have been advised that they are not entitled to receive bonuses will not be able to participate in this promotion.
15. This Promotion is only available on the Website and therefore access to the internet is required to enter the Promotion and to claim a prize
16. Play on 'free to play' games does not count towards this Promotion.
17. There is no cash or other alternative to the stated or awarded prizes in whole or in part. The prizes are not transferable.
18. This offer cannot be used in conjunction with any other GrosvenorCasinos.com offer. Should 2 or more promotions run at the same time, customers will have to fulfil the necessary requirement separately to take advantage of the additional promotion(s).
19. The Promoter reserves the right to amend or withdraw this Promotion or to amend these terms and conditions at any time and without notice.
20. The Promoter reserves the right to take reasonable steps to verify any claim. If breach of these rules, or fraud is suspected, the Promoter may refuse to process the claim.
21. Any abuse of the Promotion may lead to all bonus funds being withdrawn.
22. The Promoter reserves the right to void any entry if it suspects that the person participating in the Promotion is not eligible to do so.
23. Customers whose accounts have been closed or suspended or who are found to have multiple accounts when a Promotion has ended will have their bonus forfeited.
24. The Promoter is the sole arbiter of this Promotion and its decision is final and binding. No correspondence will be entered into.
25. This promotion is subject to the standard GrosvenorCasinos.com terms and conditions.
26. The Promoter may at any point before, during or after the Promotion, ask for valid proof of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.
27. This Promotion is being run by Rank Digital Gaming (Alderney) Limited (Company Number 1480) whose registered office is at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We can be contacted at support@grosvenorcasinos.com or 0800 083 1990 from within the UK or +44 8000831990 from outside the UK. If you need to send us something in the post, our customer services address is Grosvenor Casinos, TOR, Saint-Cloud Way, Maidenhead, SL6 8BN