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Terms & conditions

1. The Grosvenor Casinos “Bonus Vault” promotion (“the Promotion”) is only open to residents of England, Scotland and Wales who are aged 18 years or over at the time of entry.
2. The Promotion can be entered on the Website this Tuesday at Midday and ends the same Tuesday at 21:00 BST time (the “Promotional Period”).
3. In order to take part in the Promotion, customers must Log In between Midday and 21:00 every Tuesday and guess the exact amount on the vault that week.
4. Customers that guess the exact amount of the vault will receive the money, if there is more than one exact guess then the prize money in the vault will be split equally.
5. If there is no winner, the amount is carried over to the next week but if no winner throughout the month, the full amount will not be carried forward to the next month.
6. The Prize Money in the vault will be credited as an All games Bonus*
7. Winning customers will have 24 hours to claim their prize.
8. Bonuses will be credited as a non-withdrawable bonus with thirty times (x30) wager requirements.
9. The Promoter will strive to credit the promotional bonuses in a timely manner, however, should any difficulty occur – technical or otherwise, the Promoter may delay or postpone the accreditation.
10. Cash stakes on eligible games* will contribute to the wagering requirements of an active bonus.
11. *Eligible games vary from bonus to bonus however a list of eligible games can be found in the terms and conditions of each bonus.
12. Wagering contributions will differ depending on the game played. Please see details below:
13. Bonus cannot be spent & cason any of the following game: Bruce Lee, Dead or Alive II, Extra Chilli, Fairytale Legends: Hansel and Gretel, Fortunes Of Sparta, Gong Xi Fa Cai, Gonzo's Quest, Guns N' Roses, Immortal Romance, Jungle Spirit: Call of the Wild, Lucky Leprechaun, Medusa Megaways, Raging Rhino, Scarab, Spirit of the Valkyrie, Super Monopoly Money, Temple of Treasures Megaways, Thunderstruck II, Vikings Go Berzerk, Vikings Go To Hell, White Rabbit, Cash Eruption, All Baccarat & Craps game variations, Football Studio and Dragon Tiger, American Roulette, Caribbean Stud Poker, Deal or No Deal, Monopoly Live, Super Sic Bo, Texas Hold'em Bonus Poker, Ultimate Texas Hold'em, VIP Live Roulette, Classic Roulette, Automatic Roulette, Silver Roulette, Black Gold Blackjack, 9 Masks of Fire, 9 Pots of Gold, Agent Jane Blonde, Ariana, Avalon, Bonanza, Book of Oz, Book of Oz Lock n Spin, Break Da Bank Again Respin, Burning Desire, Chocolates, Fortunium, Golden Yak, Immortal Romance, Lucky Leprechaun, Mega Moolah, Moby Dick, Roman Power, Silver Lioness 4x, Thunderstruck, Thunderstruck II, Volatile Slot, Who Wants to be a Millionaire Megaways, Wicked Tales: Dark Red, Adventures of Doubloon Island, Noble Sky, RouletteX2, European Roulette (Switch), RouletteX5, Atlantic City Blackjack (Switch), Sic Bo, Classic Blackjack Gold, Live Lightning Blackjack, any Jackpot game.

14. Games on Poker Games, side games on the Grosvenor Poker client, Sportsbook bets and Jackpot Games do not count towards this Promotion.
15. **Game Shows: Crazy Time, Mega Ball, Lightning Dice.
16. ***Low risk bets on Roulette games: No minimal risk wagering, such as betting both Red and Black on Roulette, will contribute towards any part of a promotion, including Bonus wagering requirements or the accumulation of any points. Players deemed to be using minimal risk wagering tactics to redeem their Bonuses or cash prizes risk forfeiting their Bonuses, cash prizes and any subsequent winnings.
17. If you have an active cash balance all wagers will be first taken from that balance followed by your bonus balance. This is with the exception of Bingo Bonuses, whereby the Bingo bonus will be used first, followed by cash. Should any pending winnings be available however, these will take precedent over all other balances.
18. When placing a wager that uses a combination of cash and Bonus funds, any winnings generated from that wager will be credited proportionately to your cash and Bonus balances.
19. Customers have 3 days from the date the bonus is added to their account to fulfil any wagering requirements before the bonus expires and the remaining bonus balance is forfeited.
20. Once you have claimed this Bonus, you will only be permitted to withdraw any winnings contained in your Bonus Balance once the Wagering Requirements have been met.
21. You can withdraw funds in your Cash Balance at any time. However, upon withdrawal of some or all funds from your Cash Balance, you will forfeit any funds in your Bonus Balance which have not yet met the stated Wagering Requirements.
22. For further information about your withdrawable funds and bonus balances, please see our General Terms & Conditions or alternatively speak to Customer Services on ‪0800 083 1990.
23. There is no cash or other alternative to the stated or awarded prizes in whole or in part. The prizes are not transferable.
24. This offer is not available to all Grosvenor customers. Customers who have been advised that they are not entitled to receive bonuses will not be able to participate in this promotion.
25. This Promotion is only available on the Website and therefore access to the internet is required to enter the Promotion and to claim a prize.
26. Play on 'free to play' games does not count towards this Promotion.
27. This offer cannot be used in conjunction with any other GrosvenorCasinos.com offer. Should 2 or more promotions run at the same time, customers will have to fulfil the necessary requirement separately to take advantage of the additional promotion(s).
28. The Promoter reserves the right to amend or withdraw this Promotion or to amend these terms and conditions at any time and without notice.
29. The Promoter reserves the right to take reasonable steps to verify any claim. If breach of these rules, or fraud is suspected, the Promoter may refuse to process the claim.
30. Any abuse of the Promotion may lead to all bonus funds being withdrawn.
31. The Promoter reserves the right to void any entry if it suspects that the person participating in the Promotion is not eligible to do so.
32. Customers whose accounts have been closed or suspended or who are found to have multiple accounts when a Promotion has ended will have their bonus forfeited.
33. The Promoter is the sole arbiter of this Promotion and its decision is final and binding. No correspondence will be entered into.
34. This promotion is subject to the standard GrosvenorCasinos.com terms and conditions.
35. The Promoter may at any point before, during or after the Promotion, ask for valid proof of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.
36. We can be contacted at support@grosvenorcasinos.com or 0800 083 1990 from within the UK or +44 8000831990 from outside the UK. If you need to send us something in the post, our customer services address is Grosvenor Casinos, TOR, Saint-Cloud Way, Maidenhead, SL6 8BN.