Terms & conditions

1. The Grosvenor Casinos “Ultimate Casino Tournament” promotion (“the Promotion”) is only open to residents of England, Scotland and Wales who are aged 18 years or over at the time of entry.
2. The Promotion can be entered at the Website and commences at 01:00 on Wednesday 29th September 2021 and ends on Wednesday 27th October 2021 at 00:59 UK time (the “Promotional Period”).
3. In order to take part in the Live Casino tournament, customers need to opt in to the promotion on the promotions page and stake minimum £20 cash on any Live Casino game except the excluded games specified below* to gain 1 point into the weekly Tournament for a chance to win Live Casino bonuses.
4. Every £20 cash wagered on Live Casino gets 1 point in the Live Casino Tournament.
5. The qualification period is from Wednesday at 01:00 until Wednesday at 00:59 each week during the promotional period.  

Weekly Live Casino Tournament prizes;

6. The promotion does not guarantee a prize to all customers who meet the qualification criteria.
7. The accreditation of the prizes will take place within one week following the end of each tournament. The Promoter will strive to credit the promotional bonuses in a timely manner however, should any difficulty occur – technical or otherwise, the Promoter may delay or postpone the accreditation.
8. Promotion qualification is based on cash stakes only. Bonus funds do not count towards qualification.
9. Additionally, the top 10 winners of each weekly tournament will get entry into final tournament on Friday 29th October 2021.

Final Live Casino tournament prizes;

10. Live Casino bonuses will be credited as a non withdrawable bonus with thirty times (x30) wager requirements.
11. Wagering contributions will differ depending on the game played. Please see details below:
12. Bonus cannot be spent on any of the following games: American Roulette, Caribbean Stud Poker, Deal or No Deal, Monopoly Live, Super Sic Bo, Texas Hold'em Bonus Poker, Ultimate Texas Hold'em, VIP Live Roulette, Classic Roulette, Automatic Roulette, Silver Roulette, Black Gold Blackjack, All Baccarat & Craps game variations, Football Studio and Dragon Tiger.

* Game Shows: Crazy Time, Mega Ball, Lightning Dice, Monopoly Live, Gonzo’s Treasure Hunt, Deal or No Deal

11. **Low risk bets on Roulette games: No minimal risk wagering, such as betting both Red and Black on Roulette, will contribute towards any part of a promotion, including Bonus wagering requirements or the accumulation of any points. Players deemed to be using minimal risk wagering tactics to redeem their Bonuses or cash prizes risk forfeiting their Bonuses, cash prizes and any subsequent winnings.
12. Cash stakes on eligible games** will contribute to the wagering requirements of an active bonus.
13. **Eligible games vary from bonus to bonus however a list of eligible games can be found in the terms and conditions of each bonus.
14. If you have an active cash balance all wagers will be first taken from that balance followed by your bonus balance.
15. When placing a wager that uses a combination of cash and Bonus funds, any winnings generated from that wager will be credited proportionately to your cash and Bonus balances.
16. Customers have 3 days from the date the bonus is added to their account to fulfil any wagering requirements before the bonus expires and the remaining bonus balance is forfeited.
17. Once you have claimed this Bonus, you will only be permitted to withdraw any winnings contained in your Bonus Balance once the Wagering Requirements have been met.
18. You can withdraw funds in your Cash Balance at any time. However, upon withdrawal of some or all funds from your Cash Balance, you will forfeit any funds in your Bonus Balance which have not yet met the stated Wagering Requirements.
19. For further information about your withdrawable funds and bonus balances, please see our General Terms & Conditions or alternatively speak to Customer Services on ‪0800 083 1990.
20. This promotion is available once per customer during the Promotional Period. 
21. This Promotion is only available on the Website and therefore access to the internet is required to enter the Promotion and to claim a prize
22. This offer cannot be used in conjunction with any other GrosvenorCasinos.com offer. Should 2 or more promotions run at the same time, customers will have to fulfil the necessary requirement separately to take advantage of the additional promotion(s).
23. The Promoter reserves the right to amend or withdraw this Promotion or to amend these terms and conditions at any time and without notice.
24. The Promoter reserves the right to take reasonable steps to verify any claim. If breach of these rules, or fraud is suspected, the Promoter may refuse to process the claim.
25. Any abuse of the Promotion may lead to all bonus funds being withdrawn.
26. This offer is not available to all Grosvenor customers. Customers who have been advised that they are not entitled to receive bonuses will not be able to participate in this promotion.
27. The Promoter reserves the right to void any entry if it suspects that the person participating in the Promotion is not eligible to do so.
28. Customers whose accounts have been closed or suspended or who are found to have multiple accounts when a Promotion has ended will have their bonus forfeited.
29. The Promoter is the sole arbiter of this Promotion and its decision is final and binding. No correspondence will be entered into.
30. This promotion is subject to the standard GrosvenorCasinos.com terms and conditions.
31. The Promoter may at any point before, during or after the Promotion, ask for valid proof of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.
32. This Promotion is being run by Rank Digital Gaming (Alderney) Limited (Company Number 1480) whose registered office is at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We can be contacted at support@grosvenorcasinos.com or 0800 083 1990 from within the UK or +44 8000831990 from outside the UK. If you need to send us something in the post, our customer services address is Grosvenor Casinos, TOR, Saint-Cloud Way, Maidenhead, SL6 8BN