Play Points

Play Points are a great way of rewarding you for playing at Grosvenor Casino, whether online, on mobile, or in your local casino. Login now to start collecting Play points!

Play

Collect

Redeem

Rates Rates subtitle

RATES TABLE

Redemption

100 Play Points = £1

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Terms & Conditions

  • Customers must be at least 18 years of age to participate.
  • Membership of the Grosvenor Play Points loyalty scheme (the "Programme") is free.
  • Employees of Grosvenor Casino are not eligible for the Programme.
  • Only one membership of the Programme per person is permitted.
  • Membership of the Programme is for individuals only.
  • Grosvenor Casinos reserves the right to deny or withdraw any participation in the Programme or a customers' application.
  • Membership and benefits are not transferable.
  • It is a customer's responsibility to notify Grosvenor Casinos of any changes to their details, including, but not limited to, any change of name or address.
  • All benefits and rewards are subject to availability.
  • The benefits of the Programme are intended for the use of the person listed on the account.
  • Cards may be used to track, play and accumulate points by the account member only.
  • Play Points can only be collected and redeemed at Grosvenor Casinos where the Programme is operating.
  • Points can be collected for all tracked slot/electronic machines, roulette and card tables, restaurant and bar.
  • In the event of death this will result in cancellation of the Programme membership and forfeiture of the available points balance.
  • In the event of bankruptcy this will result in cancellation of the Programme membership. Any outstanding points must be redeemed immediately.
  • Grosvenor Casinos reserve the right to modify or cancel this Programme at any time, for any reason.
  • Individuals who are excluded from casino facilities, including through a government Programme, by their own request, or those excluded by Grosvenor Casinos, are not eligible.
  • Customers who become excluded through a government Programme, by their own request, or are excluded by Grosvenor Casinos could have their Programme membership and available points balance cancelled.
  • All decisions regarding these terms and conditions lie solely with Grosvenor Casinos, whose decisions are final and binding.
  • By participating in this Programme, participants agree to these terms and conditions.

  • Points are awarded subject to system availability.
  • Customers must produce their card at time of visit to collect Play Points.
  • Play Points are valid for a maximum period of 12 months from the date that they are awarded.
  • To collect Play Points for electronic gaming the card must be placed in the machine.
  • It is the customers' responsibility to ensure the card is inserted properly in the machine.
  • Customers must play a machine to collect Play Points (cashing in and out will not award points).
  • Expired Play Points cannot be reclaimed at any time.
  • Customers who opt out of the Programme forfeit all their available Play Points.
  • Any opted out customers who re-join the Programme will not be able to reinstate any past accrued Play Points at the time of opt out.
  • No Play Points will be collected on any reward transaction (i.e. items totally paid with Play Points).
  • Customers can collect Play Points at roulette and card tables by handing their card to the dealer when joining the game.
  • While Grosvenor Casinos will use all reasonable efforts to track a customer’s average bet and length of play customers, as a condition of taking part in the Programme, agree that Play Points are awarded based on the personal observation of Grosvenor Casino staff which may be subject to error.
  • Should there be a dispute; Grosvenor Casinos' decision will be final and binding in respect of discrepancies.
  • Customers can only have one active Play Points card in play at any one time.
  • Points cannot be added retrospectively.
  • Grosvenor Casinos reserve the right to adjust an account due to computer error, machine malfunction, operator error, fraud or other misuse of the card.
  • Sweepstake points will automatically be credited to a customer's account.

  • All rewards and Play Points cannot be exchanged or transferred for cash.
  • Any rewards that are redeemed and are subsequently lost are the sole responsibility of the customer.
  • Grosvenor Casinos cannot be held responsible for third party products or services.
  • Play Points vouchers can only be exchanged for the points redemption specified.
  • Play Points vouchers are valid only for the customer specified on the relevant voucher.
  • Should a Play Points voucher become defaced or lost it cannot be replaced.
  • Play Points vouchers are valid for one month from date of issue.
  • Slots vouchers are eligible for play on any slots or Electronic Roulette machine.
  • Play Points vouchers cannot be used in conjunction with any other offer.
  • Photocopies of vouchers will not be accepted.
  • Use of Play Points vouchers is subject to availability.
  • The management reserve the right to change Play Points redemptions at any time.

  • Entry into the Gold Card Programme is by invitation only.
  • Promotion or demotion of a member into the Gold tier would be based on tracked play and number of visits within a 12-month period.
  • All benefits and rewards are subject to availability.
  • Management reserve the right to change, alter or withdraw benefits and rewards within the Gold Card Programme.

  • All terms and conditions as above apply equally to customers with a land-based membership.
  • All online players are automatically entered into the programme and customers can collect points online by simply playing the games.
  • Allow 24 hours for points to be awarded onto account.
  • Play Points are only collected on stakes made in GBP.
  • All games are available to collect points on within one calendar month of going live on site with the exception of:
  • Download poker
  • Games that require money to be transferred before playing (e.g. Game Account games)
  • Points collecting are awarded subject to system availability.
  • Redemptions online are given as Bonus Cash.
  • Bonus Cash cannot be withdrawn until it has been wagered once, then any winnings from Bonus Cash can be withdrawn.
  • Points are valid for a maximum period of 12 months from the date that they are awarded.
  • Expired points cannot be reclaimed at any time.
  • No points will be collected on any game funded by Bonus Cash or non withdrawable cash.
  • For queries regarding errors in award data, discrepancies, adjustments and misuse please refer for section 6 (Gaming) of the standard terms and conditions.
  • Customers can only have one Play Points online account at any time linked to a land based casino account, even if they have multiple online accounts.
  • Points cannot be added retrospectively.
  • All rewards and points cannot be exchanged or transferred for cash.
  • Grosvenor Casinos and GrosvenorCasinos.com reserve the right to change Play Points redemptions at any time.
  • All customers are subject to Grosvenor Casinos and GrosvenorCasinos.com standard terms and conditions.
  • The daily redemption limit for non-withdrawable cash via online or mobile account is £500.
  • Currently the games excluded from collecting points are: The Grosvenor Poker Client download, any game requiring download, and games requiring fund transfer out for the main site. These are currently:
    • 5 Dragons
    • 50 Lions
    • Big Red
    • Bunny's Rabbits
    • Cosmic Cash (Money Mad Martians)
    • Crazy Money
    • Dolphin Treasure
    • Dragon Lines
    • Girl's Day Out
    • Lucky Count
    • Miss Kitty
    • More Chilli
    • More Hearts
    • Queen of the Nile
    • Roaming Reels
    • Sun and Moon
    • Tiki Torch
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