We can't wait to welcome you
back to our casinos
It's been too long since we have been able to share the good times with you.
We are looking forward to opening our doors in England 17 May
We assure you that you will feel safe with us,
we even have extra measures in place to make you feel welcome.
DID YOU KNOW?
87% of our customers that we surveyed* felt safer at Grosvenor Casinos than in other entertainment venues? That’s because at Grosvenor Casinos, the safety of our customers and team members is always our number one priority.
We want to let you know about all the steps we have put in place to help make Grosvenor your safe choice for gaming and dining and how we can play it safe, together.
WHAT CAN YOU EXPECT?
We know that things will be a bit different when we reopen and we have updated our processes in line with government guidance and legislation. Let’s walk you through the steps we’ve taken and what you can expect on your next visit:
ID checks for everyone on entry
All our customers are required to provide ID or their Grosvenor Casinos membership card on entry to the casino, and to check in on the NHS Track & Trace
Limited table & venue capacity
We have introduced capacity limits in our venues to help keep everyone safe. This also includes player limits on our tables and games to ensure appropriate social distancing.
PPE for teams and customers
All our customers and team members are asked to wear a face mask or covering in line with government legislation when they are in our casinos (but not when consuming food and drinks).
Disposable face coverings are available in the casino for a small donation to our charity partner Carer’s Trust.
Hand sanitiser stations throughout
Everyone is used to this now and our casinos are no exception. You’ll find sanitiser stations around the casino, please help yourself and remember to wash your hands regularly.
Processes to prevent queues
We’ve implemented queue processes to make it really easy for everyone to follow and get around. Customers are asked not to congregate in groups anywhere in our casinos.
Optional hygiene screens between players
We can provide optional clear screens, meaning that you can play safely whether that is on a table or on our gaming machines, but you won’t miss out on any of the action.
Frequent & rigorous cleaning procedures
All our chips, cards, tables, machines, touchpoints throughout the casino and all areas are regularly cleaned and disinfected. Ask a team member if you would like to know more.
Contactless payment options
Don’t want to use cash? No problem… you can use your membership card to create an online wallet where you can transfer funds to your card to play. Click here to set one up. We also accept debit cards, Apple Pay or TiTo tickets.
Our bars are temporarily closed but you can still eat and drink in the casino
Our bars are temporarily closed so we can avoid queues, however you can order using our online food and drinks website at casinofood.menu or simply ask a team member.
Disposable/single use menus
We have introduced single use menus that are disposed of after each use for both drinks and food. You can also check out our full menu by visiting casinofood.menu when you are in the casino.
But don’t just take our word for it. We asked the experts what they thought…
We wanted to make sure that we were providing the safest gaming and dining experience possible for our customers and team, so we asked the experts at Food Alert what they thought of our preparations:
“Digital systems such as card entry for members means that queues at reception move quickly and again security staff monitor the external queue …”
"Signage is excellent throughout the casinos with clear information for staff and customers”
“Enhanced hygiene measures have been implemented such as disinfection of frequently touched surfaces including chips. Hand sanitiser is readily available at key points with a requirement to use it.”
“In areas where this (queuing) may be an issue such as the reception, cash desk and toilets queues are managed with floor markers and physical barriers where appropriate.”
“Excellent cleaning arrangements are in place and this was seen in the audits”
“air handling units achieve 100% fresh air only and 5 air circulation changes per hour.”
Changes to Safety Measures
We may need to make changes to our procedures, in line with government guidance/legislation at short notice.
In order to stay up to date with the latest government guidelines, please visit:
*Grosvenor Casinos customer survey (2020).