Registering an account with Grosvenor Casinos mobile is easy and only takes a few minutes. Just tap the yellow 'Join' button at the top-right of the Grosvenor Casinos homepage where you will be taken through to the simple mobile registration process. Alternatively, you can register an account online at GrosvenorCasinos.com.
You must be over the age of 18 to open an account with Grosvenor Casinos.
Yes, your Grosvenor Casinos account is available to use on desktop and mobile.
Simply open the app store from an internet-enabled phone and search for Grosvenor Casinos. Follow the download instructions for the free App and it will automatically appear on your home screen.
Just tap the blue 'Login' button at the top-right of the Grosvenor Casinos homepage. A pop up box will appear for you to enter your Username and Password. To log out, tap on 'Account' and select 'Log Out' from the menu.
GrosvenorCasinos.com Mobile has a wide range of popular games available for you to play. Not all features available on the desktop version of Grosvenor Casinos are available on Grosvenor Casinos Mobile.
We offer a Club Locator tool accessible from your Grosvenor Casinos menu. Just tap on 'Menu' in the top left of the screen and select 'Local Casinos' from the list of available options.
To view all transactions you have made on your account, you'll first need to login to your account on the Grosvenor Casinos website. Once you have logged in, tap on the blue 'Account' button in the top right-hand side of the page. A menu will appear and from here you can select 'Transaction History' from the list of available options. To view a detailed transaction history you will need to do this by logging into Grosvenor Casinos using a PC/Laptop.
You will be able to select the 'Forgot Password/Username' option via the blue 'Login' button located at the top-right of the Grosvenor Casinos homepage.
You will then be presented with three main options. Select the appropriate link depending on whether it's your password or your username that you've misplaced, or if your account has been locked.
The browser cache stores the content of pages so that they open faster the next time you visit them. If a page you open isn't showing new content, clearing the cache may help.
From the Home screen, choose Settings > Safari. Tap Clear Cache.
Hold down the Sleep/Wake and Home buttons at the same time and release them. If you were able to take a screenshot, then you should hear a camera shutter sound and see a white screen.
You only need to hold the two buttons down for one second for this to work. You don't have to release the buttons at the exact same time.
If you lose connection during a Live Casino Game and you cannot re-connect to the table, then the game will play out based on your last action taken. Any winnings will be credited to your account.
If you lose connection during a slot game, any subsequent winnings resulting from the game will be automatically credited to your account. This is because the game will continue to run on the gaming server and not on your mobile device.
If you lose connection during a table game, the game will reconnect once you are back online, at the next action phase. Any winnings will be credited to your account if you disconnect during the results phase. This is because the game will continue to run on the gaming server and not on your mobile device.
You can find this out by Opening the Settings app on your iPhone or iPad via your iPhone's Home screen.
- Tap Settings
- Tap General
- Tap About (via the General menu)
You will then be presented with the version and model number. Please provide this information to our customer service agents at time of call.