Grosvenor Welcome Bonus Terms & Conditions.

The ‘Welcome Bonus’ offer is open to all new Grosvenor Casinos customers that make an eligible first deposit online.
By claiming this offer, you will no longer be eligible for any other welcome offer.
In order to qualify, customers need to make their first deposit of minimum £20 to receive a £20 casino games bonus and eligibility to claim a further £10 specific game bonus*.
The minimum eligible deposit is £20.
The £20 bonus can be spent on any casino game except the following games:
Bruce Lee, Dead or Alive II, Extra Chilli, Fairytale Legends: Hansel and Gretel, Fortunes Of Sparta, Gong Xi Fa Cai, Gonzo's Quest, Guns N' Roses, Immortal Romance, Jungle Spirit: Call of the Wild, Lucky Leprechaun, Medusa Megaways, Raging Rhino, Scarab, Spirit of the Valkyrie, Super Monopoly Money, Temple of Treasures Megaways, Thunderstruck II, Vikings Go Berzerk, Vikings Go To Hell, White Rabbit, Cash Eruption, All Baccarat & Craps game variations, Football Studio and Dragon Tiger, American Roulette, Caribbean Stud Poker, Deal or No Deal, Monopoly Live, Super Sic Bo, Texas Hold'em Bonus Poker, Ultimate Texas Hold'em, VIP Live Roulette, Classic Roulette, Automatic Roulette, Silver Roulette, Black Gold Blackjack
The £20 deposit bonus will be credited as a non-withdrawable bonus with five times (5x) wager requirements.
Wagering contributions will differ depending on the game played. Please see details below:

Games	% contribution
Slots	100%
Dream Catcher	50%
Other Game Shows**	100%
All other Live Casino games***	10%
All Table Games (RNG)***	5%

Games on Poker Games, side games on the Grosvenor Poker client, Sportsbook bets and Jackpot Games do not count towards this Promotion.

**Game Shows: Monopoly Live, Crazy Time, Mega Ball, Deal or No Deal, Lightning Dice

***Low risk bets on Roulette games: No minimal risk wagering, such as betting both Red and Black on Roulette, will contribute towards any part of a promotion, including Bonus wagering requirements or the accumulation of any points. Players deemed to be using minimal risk wagering tactics to redeem their Bonuses or cash prizes risk forfeiting their Bonuses, cash prizes and any subsequent winnings.

*The £10 bonus can be spent on Classic Slots or on Live Casino games. Customers will need to make their choice on the Promotions page.
To receive the £10 bonus, customers must claim the chosen bonus on the Promotions page.
By claiming one of the two bonuses, the other one will become automatically invalid.
The £10 bonus will be credited as a non-withdrawable bonus with ten times (10x) wager requirements.
Wagering contributions for the Live casino bonus will differ depending on the game played. Please see details below:

Games	% contribution
Dream Catcher	50%
Other Game Shows**	100%
All other Live Casino games***	10%

**Game Shows: Monopoly Live, Crazy Time, Mega Ball, Deal or No Deal, Lightning Dice

***Low risk bets on Roulette games: No minimal risk wagering, such as betting both Red and Black on Roulette, will contribute towards any part of a promotion, including Bonus wagering requirements or the accumulation of any points. Players deemed to be using minimal risk wagering tactics to redeem their Bonuses or cash prizes risk forfeiting their Bonuses, cash prizes and any subsequent winnings.

The following games are excluded from the £10 Live Casino bonus: American Roulette, Caribbean Stud Poker, Deal or No Deal, Monopoly Live, Super Sic Bo, Texas Hold'em Bonus Poker, Ultimate Texas Hold'em, VIP Live Roulette, Classic Roulette, Automatic Roulette, Silver Roulette, Black Gold Blackjack, All Baccarat & Craps game variations, Football Studio and Dragon Tiger.
Only one welcome offer per player, household and IP address is permitted.
If you have an active cash balance all wagers will be first taken from that balance followed by your bonus balance.
When placing a wager that uses a combination of cash and Bonus funds, any winnings generated from that wager will be credited proportionately to your cash and Bonus balances.
Customers have 30 days from the moment the £20 deposit bonus is added to their account to fulfil any wagering requirements before the bonus expires and the remaining bonus balance is forfeited.
Customers have 7 days from the moment the £10 bonus is added to their account to fulfil any wagering requirements before the bonus expires and the remaining bonus balance is forfeited.
Once you have claimed this Bonus, you will only be permitted to withdraw any winnings contained in your Bonus Balance once the Wagering Requirements have been met.
You can withdraw funds in your Cash Balance at any time. However, upon withdrawal of some or all funds from your Cash Balance, you will forfeit any funds in your Bonus Balance which have not yet met the stated Wagering Requirements.
For further information about your withdrawable funds and bonus balances, please see our General Terms & Conditions or alternatively speak to Customer Services on ‪0800 083 1990.
The bonus is only available to players that have registered from one of our permitted and licensed jurisdictions.
In any dispute, the Grosvenor Casinos management decision will be final.
Employees of Rank Group or anyone associated with the offer are not permitted to participate.
Grosvenor Casinos reserves the right to withdraw or amend this offer at any time without prior notice.
This offer is not available to all Grosvenor customers. Customers who have been advised that they are not entitled to receive bonuses will not be able to participate in this promotion.
This Promotion is only available on the Website and therefore access to the internet is required to enter the Promotion and to claim a prize
Play on 'free to play' games does not count towards this Promotion.
There is no cash or other alternative to the stated or awarded prizes in whole or in part. The prizes are not transferable.
This offer cannot be used in conjunction with any other GrosvenorCasinos.com offer. Should 2 or more promotions run at the same time, customers will have to fulfil the necessary requirement separately to take advantage of the additional promotion(s).
The Promoter reserves the right to amend or withdraw this Promotion or to amend these terms and conditions at any time and without notice.
The Promoter reserves the right to take reasonable steps to verify any claim. If breach of these rules, or fraud is suspected, the Promoter may refuse to process the claim.
Any abuse of the Promotion may lead to all bonus funds being withdrawn.
The Promoter reserves the right to void any entry if it suspects that the person participating in the Promotion is not eligible to do so.
Customers whose accounts have been closed or suspended or who are found to have multiple accounts when a Promotion has ended will have their bonus forfeited.
The Promoter is the sole arbiter of this Promotion and its decision is final and binding. No correspondence will be entered into.
This promotion is subject to the standard GrosvenorCasinos.com terms and conditions.
The Promoter may at any point before, during or after the Promotion, ask for valid proof of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the Promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.
This Promotion is being run by Rank Digital Gaming (Alderney) Limited (Company Number 1480) whose registered office is at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We can be contacted at support@grosvenorcasinos.com or 0800 083 1990 from within the UK or +44 8000831990 from outside the UK. If you need to send us something in the post, our customer services address is Grosvenor Casinos, TOR, Saint-Cloud Way, Maidenhead, SL6 8BN