We want to make sure that playing with us always stays as fun as possible, so occasionally we’ll need to check that you’re only spending with us what you can comfortably afford. One of the ways that we’re committed to operating responsibly is to confirm where our players’ funds are coming from. This is also a requirement of the The Gambling Commission. Any information we ask you to complete will help us ensure that you’re not spending more with us than you can afford to, and that the time you spend gaming with us is always enjoyable.
You might have received an email from us asking for some documents and information, Don’t worry – we only ask for what we need to verify your account and would never share any of your sensitive financial information with any third parties.
We want you to recognise when you’re receiving a genuine email from us, so we’ll never ask you to email your documents over directly.
If you’re unsure about what to send, we can help.
Employed or Self-Employed?We recommend 3 months of payslips and bank statements showing the funds in your account. If you’re self-employed, then a copy of the most recent tax year's P60 or self-assessment form will be fine.
Using savings to deposit?We recommend a bank statement showing the applicable savings account and any evidence as to how these savings were achieved.
Using winnings to deposit?Congratulations! We just need to see an account statement from a gaming operator showing your winnings and a bank statement showing the withdrawal and deposit to your Grosvenor Casinos account.
Retired?We recommend your official pension slips/letters showing your income and the related bank statements.
Open Banking is a simple application that allows you to quickly and securely share your bank statement data in minutes, so you don’t need to manually send us paper or PDF statements. It’s completely regulated by the Financial Conduct Authority (FCA), accessible, safe and controlled by you. You choose exactly what you want to disclose, and it doesn’t have any affect on your credit score.
We have a completely secure portal for you to upload scans of photos of the documents that we need from you. Please make sure the documents you provide us cover the last three months, are clearly legible with all necessary information, like your name and address, and have no missing edges.
If you need help with anything shown on this page, then please don’t hesitate to get in touch with one of the friendly members of our team who will always be happy to help. Just click the button below and you’ll be directed straight to one of our agents.
We’re committed to making sure you’re always comfortable with what you’re spending with us and that you’re always having fun when you play online with us. We only discuss your income with you so that we can determine what you can comfortably afford to spend with us.
We don’t share any of your sensitive financial information with any third parties. Your information is completely protected, stored and accessed in compliance with the GDPR and Data Protection Acts. The information that you share also has no affect on your credit score.
Our regulator is the Gambling Commission, who regulates all UK gambling companies to ensure all operators are looking after their customers responsibly, and the Alderney Gambling Control Commission. If you want more information about the requirements set by the Gambling Commission, please visit their website here.
If you have any further questions or concerns about sharing this information with us, please don’t hesitate to get in touch. We’re now available for a phone call from 8am till 8pm Monday to Friday and 9am till 4pm Saturday and Sunday, or if you’d prefer you can use our Live Chat service.
At Grosvenor Casinos, we want you to enjoy every second that you play with us. Find tips on how to play safely, discover places to get support and get information on all the tools we have in place at: keepitfun.rank.com
Your privacy and security is our number one priority here at Grosvenor Casinos. We protect your account with market-leading security technology so we’re one of the safest online casino sites to play on. We never sell or rent customer details.
This website is operated by Rank Interactive (Gibraltar) Ltd, a company incorporated in Gibraltar with registered number 120385 with its registered address at Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA.
Licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under licence numbers RGL 133 and RGL 134.
Licensed and regulated by The Gambling Commission under licences 614, 33465 & 34161 for customers playing in our land-based casinos. Grosvenor is part of the Rank Group. GROSVENOR® and the GROSVENOR logos are registered trade marks of Rank Leisure Holdings Ltd.
Only players above the age of 18 are permitted to play our games. Underage gambling is an offence.
Please gamble responsibly and only spend what you can afford. For help and support with any gambling related issues, please contact Gamble-Aware at https://www.gambleaware.org/ and 0808 8020 133.
