GETTING TO KNOW YOU

HERE AT GROSVENOR CASINOS...

We want to make sure that playing with us always stays as fun as possible, so occasionally we’ll need to check that you’re only spending with us what you can comfortably afford. One of the ways that we’re committed to operating responsibly is to confirm where our players’ funds are coming from. This is also a requirement of the The Gambling Commission. Any information we ask you to complete will help us ensure that you’re not spending more with us than you can afford to, and that the time you spend gaming with us is always enjoyable.

You might have received an email from us asking for some documents and information, Don’t worry – we only ask for what we need to verify your account and would never share any of your sensitive financial information with any third parties.

We want you to recognise when you’re receiving a genuine email from us, so we’ll never ask you to email your documents over directly.

DOCUMENT LIST

If you’re unsure about what to send, we can help.

 

Tick IconEmployed or Self-Employed?

We recommend 3 months of payslips and bank statements showing the funds in your account. If you’re self-employed, then a copy of the most recent tax year's P60 or self-assessment form will be fine.

Tick IconUsing savings to deposit?

We recommend a bank statement showing the applicable savings account and any evidence as to how these savings were achieved.

Tick IconUsing winnings to deposit?

Congratulations! We just need to see an account statement from a gaming operator showing your winnings and a bank statement showing the withdrawal and deposit to your Grosvenor Casinos account.

Tick IconRetired?

We recommend your official pension slips/letters showing your income and the related bank statements. 

SIMPLE OPEN BANKING

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Open Banking

Open Banking is a simple application that allows you to quickly and securely share your bank statement data in minutes, so you don’t need to manually send us paper or PDF statements. It’s completely regulated by the Financial Conduct Authority (FCA), accessible, safe and controlled by you. You choose exactly what you want to disclose, and it doesn’t have any affect on your credit score.

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Document Upload

We have a completely secure portal for you to upload scans of photos of the documents that we need from you. Please make sure the documents you provide us cover the last three months, are clearly legible with all necessary information, like your name and address, and have no missing edges.

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Live Chat

If you need help with anything shown on this page, then please don’t hesitate to get in touch with one of the friendly members of our team who will always be happy to help. Just click the button below and you’ll be directed straight to one of our agents.

FREQUENTLY ASKED QUESTIONS

 

Why do you ask about the funds I use for gaming and whether I can afford what I’m spending?

We’re committed to making sure you’re always comfortable with what you’re spending with us and that you’re always having fun when you play online with us. We only discuss your income with you so that we can determine what you can comfortably afford to spend with us.

 

How do I know my sensitive financial information, like payslips or bank statements, aren’t shared with others? As per the Data Protection Act, how do you hold and use my data?

We don’t share any of your sensitive financial information with any third parties. Your information is completely protected, stored and accessed in compliance with the GDPR and Data Protection Acts. The information that you share also has no affect on your credit score.

 

Who is your regulator?

Our regulator is the Gambling Commission, who regulates all UK gambling companies to ensure all operators are looking after their customers responsibly, and the Alderney Gambling Control Commission. If you want more information about the requirements set by the Gambling Commission, please visit their website here.

 

Further Questions

If you have any further questions or concerns about sharing this information with us, please don’t hesitate to get in touch. We’re now available for a phone call from 8am till 8pm Monday to Friday and 9am till 4pm Saturday and Sunday, or if you’d prefer you can use our Live Chat service.