i-icon

Start collecting PLAY POINTS today

PLAY POINTS are a great way of rewarding you for playing at Grosvenor Casinos, whether online, on mobile, or in your local casino. Login now to start collecting PLAY POINTS!

You can collect PLAY POINTS:

  • Casino
  • Online
  • Mobile and Tablet

Start collecting PLAY POINTS today

Collect PLAY POINTS when you play, eat, and drink. See our rates. PLAY POINTS are automatically added online, or when you hand over or swipe your card in your local casino.

You can collect PLAY POINTS:

  • Casino
  • Online
  • Mobile and Tablet

Start redeeming PLAY POINTS today

You can redeem PLAY POINTS for gaming online and in your casino, food and drink at our bars and restaurants, or choose from a range of gifts. See our rates. You must be logged in to redeem your PLAY POINTS online or on mobile.

You can collect PLAY POINTS:

  • Casino
  • Online
  • Mobile and Tablet

PLAY POINTS Gifts

We Have Hundreds Of Gifts For You To Choose From.

From iPads to luxury hotel breaks, TVs to flying lessons, there's an ideal gift for everyone.

1 Choose a gift from our catalogue
2 Note the name and ID number
3 Order at the cash desk of your local casino

Your special gift will then be delivered to your local Grosvenor Casino for you to collect.

PLAY POINTS Gold Card

Rewards For Customers Wherever You Play.

PLAY POINTS Gold Card customers receive special privileges in our casinos, online and through your mobile. Having a Gold Card or becoming a Gold customer

  • Great bonus levels on each Play Points promotion - online and in your casino.
  • Special access to deals and offers, only available to Gold Card holders
  • Redeem Play Points for personalised rewards
  • Birthday offer just for Gold Card customers

To be awarded a Gold Card, you will need to earn 8000* over 12 months. This can be done anywhere in the casino, online or via your mobile. The 12 month window can start anytime and we will be checking regularly to invite customers hitting that level to join the club.

*Earning of Play Points for attaining Gold Card status excludes bonus points.

PLAY POINTS Rates

Here are the rates in which you can collect PLAY POINTS

Collect rates on:

100 PLAY POINTS = £1

FAQs

PLAY POINTS are a fantastic rewards programme brought to you by Grosvenor Casinos. Every time you play your favourite games in our casinos, online, on tablet, or on mobile, you will collect PLAY POINTS. PLAY POINTS can be redeemed for even more gaming in our casinos, for food and drink in our bars and restaurants, or exclusive PLAY POINTS gifts.

Play Points are like any other rewards programme; you collect points by playing games or purchasing food and drink at Grosvenor Casinos, or playing at grosvenorcasinos.com, and you can redeem those points online and at your local Grosvenor Casino.

You can collect Play Points in many ways:

  • Play on most games at any Grosvenor Casino participating in Play Points
  • Play on most games online at grosvenorcasinos.com
  • Play on most games on mobile or tablet.
  • Buying food/drink in bars/restaurants of any Grosvenor Casino participating in Play Points

It's easy to check your balance, wherever you are:

If checking online, first you must link your Play Points card to your online account. You can do so here. Once linked, you will be able to check your balance any time, just by logging in. Your balance is displayed in the top-right corner of your screen.

When you're in a Grosvenor Casino, place your card into any machine card reader, and it will show you your current Play Points balance.

Don't forget you can also ask any team member to help you find your Play Points balance, or call our customer services team on 0800 083 1990.

To redeem in your local casino, just take your Play Points card to the cashier, who will redeem your Play Points for gaming vouchers, poker, or order a Play Points gift of your choosing.

If you'd like to redeem your Play Points for food and drink, just hand over your card at the till when ordering. You can pay fully or part-pay for your order using Play Points.

You can redeem your Play Points online in the Get Rewarded section at grosvenorcasinos.com. Simply login and select the 'Play Points' section and then select the 'redeem' button in the left hand menu. Your Play Points will be converted into bonus cash for you to play with.

Your bonus cash cannot be withdrawn until it has been staked at least once on slots and games in the casino or online. Any winnings made from your initial stake may then be withdrawn.

Yes, your bonus cash from your Play Points will be used first when you start playing a game

To make sure you keep all your Play Points together in once place, you will need to link your Play Points card online. It's very easy: simply login to grosvenorcasinos.com, and go to the Get Rewarded section. Find the 'Play Points' section and select the 'Link Your Card' button in the left hand menu.

You'll be asked for your card number, which can be found on the back of your Play Points card, as well as your online password to verify

Once you've done that, you will see a message to confirm your Play Points card has been linked. From then on, every Play Point you collect online and in any Grosvenor Casino will appear together.

If you're in a Grosvenor Casino, simply approach any team member, and they'll be happy to help you with any questions you may have. Alternatively, please call customer services on 0800 083 1990 between 8am and midnight, seven days a week, where someone will be able to help you.

Don't worry! You will not lose any Play Points you have collected. All you need to do is visit reception and your card will be replaced free of charge.

As well as enjoying our very competitive collecting rates, you'll also be able to take part in promotions online and in Grosvenor Casinos. Don't forget to look out when you are next in your local casino or online to see what exciting promotions are on offer for Play Points customers. We regularly offer double, treble, or bonus points promotions, so use your card to get involved.

Some of our offers and promotions are available at all Grosvenor Casinos, some just locally. Just ask any team member in the Casino and they'll be able to let you know the current offers that are running.

Gold Card is a by invitation only card which recognises customers who display an exceptional level of loyalty to Grosvenor Casinos and grosvenorcasinos.com. These customers will be invited by the Casino General Manager or team to hold a Gold Card which entitles them to an additional range of benefits and offers.

Yes, your Play Points card will get you into any Grosvenor Casino.

In general, you can collect points on all live gaming, slots, electronics and poker in participating Grosvenor Casinos. At the London Gloucester and London Victoria, Play Points cannot be collected on live gaming.

At grosvenorcasinos.com online, on tablet, or on mobile, you can collect points when playing in our Live Casino, and most slots and table games.

Currently we are not able to offer Play Points on the Grosvenor Poker client, or on any Game Account games. A full list of games where you cannot collect Play Points can be found in our Terms and Conditions.

Please allow us 28 days to make Play Points available on new games that are added online.

We'll keep your Play Points available for 12 months from the date you collected them. At this point the unused Play Points will be removed from your balance. We have arrangements for selected Gold Card players who are allowed to keep their points. Please ask any member of the team in your local Grosvenor Casino for details.

Unfortunately you cannot, as we have no way of retrieving the information we need to award Play Points at a later date. Please remember to insert your card into the machine or hand to your dealer every time you play. Online customers will be awarded points automatically, providing you have linked your card.

We are working hard to make it possible to both collect and redeem Play Points when you purchase these items. Unfortunately at this time Play Points cannot be collected on these items, but check back soon!

Terms & Conditions

  • Customers must be at least 18 years of age to participate.
  • Membership of the Grosvenor Play Points loyalty scheme (the "Programme") is free.
  • Employees of Grosvenor Casino are not eligible for the Programme.
  • Only one membership of the Programme per person is permitted.
  • Membership of the Programme is for individuals only.
  • Grosvenor Casinos reserves the right to deny or withdraw any participation in the Programme or a customers' application.
  • Membership and benefits are not transferable.
  • It is a customer's responsibility to notify Grosvenor Casinos of any changes to their details, including, but not limited to, any change of name or address.
  • All benefits and rewards are subject to availability.
  • The benefits of the Programme are intended for the use of the person listed on the account.
  • Cards may be used to track, play and accumulate points by the account member only.
  • Play Points can only be collected and redeemed at Grosvenor Casinos where the Programme is operating.
  • Points can be collected for all tracked slot/electronic machines, roulette and card tables, restaurant and bar.
  • In the event of death this will result in cancellation of the Programme membership and forfeiture of the available points balance.
  • In the event of bankruptcy this will result in cancellation of the Programme membership. Any outstanding points must be redeemed immediately.
  • Grosvenor Casinos reserve the right to modify or cancel this Programme at any time, for any reason.
  • Individuals who are excluded from casino facilities, including through a government Programme, by their own request, or those excluded by Grosvenor Casinos, are not eligible.
  • Customers who become excluded through a government Programme, by their own request, or are excluded by Grosvenor Casinos could have their Programme membership and available points balance cancelled.
  • All decisions regarding these terms and conditions lie solely with Grosvenor Casinos, whose decisions are final and binding.
  • By participating in this Programme, participants agree to these terms and conditions.
  • Points are awarded subject to system availability.
  • Customers must produce their card at time of visit to collect Play Points.
  • Play Points are valid for a maximum period of 12 months from the date that they are awarded.
  • To collect Play Points for electronic gaming the card must be placed in the machine.
  • It is the customers' responsibility to ensure the card is inserted properly in the machine.
  • Customers must play a machine to collect Play Points (cashing in and out will not award points).
  • Expired Play Points cannot be reclaimed at any time.
  • Customers who opt out of the Programme forfeit all their available Play Points.
  • Any opted out customers who re-join the Programme will not be able to reinstate any past accrued Play Points at the time of opt out.
  • No Play Points will be collected on any reward transaction (i.e. items totally paid with Play Points).
  • Customers can collect Play Points at roulette and card tables by handing their card to the dealer when joining the game.
  • While Grosvenor Casinos will use all reasonable efforts to track a customer’s average bet and length of play customers, as a condition of taking part in the Programme, agree that Play Points are awarded based on the personal observation of Grosvenor Casino staff which may be subject to error.
  • Should there be a dispute; Grosvenor Casinos' decision will be final and binding in respect of discrepancies.
  • Customers can only have one active Play Points card in play at any one time.
  • Points cannot be added retrospectively.
  • Grosvenor Casinos reserve the right to adjust an account due to computer error, machine malfunction, operator error, fraud or other misuse of the card.
  • Sweepstake points will automatically be credited to a customer's account.
  • All rewards and Play Points cannot be exchanged or transferred for cash.
  • Any rewards that are redeemed and are subsequently lost are the sole responsibility of the customer.
  • Grosvenor Casinos cannot be held responsible for third party products or services.
  • Play Points vouchers can only be exchanged for the points redemption specified.
  • Play Points vouchers are valid only for the customer specified on the relevant voucher.
  • Should a Play Points voucher become defaced or lost it cannot be replaced.
  • Play Points vouchers are valid for one month from date of issue.
  • Slots vouchers are eligible for play on any slots or Electronic Roulette machine.
  • Play Points vouchers cannot be used in conjunction with any other offer.
  • Photocopies of vouchers will not be accepted.
  • Use of Play Points vouchers is subject to availability.
  • The management reserve the right to change Play Points redemptions at any time.
  • Entry into the Gold Card Programme is by invitation only.
  • Promotion or demotion of a member into the Gold tier would be based on tracked play and number of visits within a 12-month period.
  • All benefits and rewards are subject to availability.
  • Management reserve the right to change, alter or withdraw benefits and rewards within the Gold Card Programme.
  • All terms and conditions as above apply equally to customers with a land-based membership.
  • All online players are automatically entered into the programme and customers can collect points online by simply playing the games.
  • Allow 24 hours for points to be awarded onto account.
  • Play Points are only collected on stakes made in GBP.
  • All games are available to collect points on within one calendar month of going live on site with the exception of:
  • Download poker
  • Games that require money to be transferred before playing (e.g. Game Account games)
  • Points collecting are awarded subject to system availability.
  • Redemptions online are given as Bonus Cash.
  • Bonus Cash cannot be withdrawn until it has been wagered once, then any winnings from Bonus Cash can be withdrawn.
  • Points are valid for a maximum period of 12 months from the date that they are awarded.
  • Expired points cannot be reclaimed at any time.
  • No points will be collected on any game funded by Bonus Cash or non withdrawable cash.
  • For queries regarding errors in award data, discrepancies, adjustments and misuse please refer for section 6 (Gaming) of the standard terms and conditions.
  • Customers can only have one Play Points online account at any time linked to a land based casino account, even if they have multiple online accounts.
  • Points cannot be added retrospectively.
  • All rewards and points cannot be exchanged or transferred for cash.
  • Grosvenor Casinos and GrosvenorCasinos.com reserve the right to change Play Points redemptions at any time.
  • All customers are subject to Grosvenor Casinos and GrosvenorCasinos.com standard terms and conditions.
  • The daily redemption limit for non-withdrawable cash via online or mobile account is £500.
  • Currently the games excluded from collecting points are: The Grosvenor Poker Client download, any game requiring download, and games requiring fund transfer out for the main site. These are currently:
    • 5 Dragons
    • 50 Lions
    • Big Red
    • Bunny's Rabbits
    • Cosmic Cash (Money Mad Martians)
    • Crazy Money
    • Dolphin Treasure
    • Dragon Lines
    • Girl's Day Out
    • Lucky Count
    • Miss Kitty
    • More Chilli
    • More Hearts
    • Queen of the Nile
    • Roaming Reels
    • Sun and Moon
    • Tiki Torch

Your Details

Address

    Fields must be completed