Contact Grosvenor Casinos

For information and help relating to a Grosvenor Casino near you, your first port of call should be to search for your nearest Grosvenor Casino and call or fax the number given on the casino's page. You can also see our list of UK Casinos.

Customer Service for

If your query relates to your online experience at, or your local casino is unable to help you, you can contact us via phone between 8am - midnight. Alternatively, our live chat service is available 24 hours a day, seven days a week:

Please note: calls to or from our contact centre may be recorded for training and quality purposes.

Complaints Process

We strive to deliver an excellent service at all times but occasionally we have customers who are unhappy with our service. We are committed to responding to these customers promptly and in a fair and appropriate manner.

Please see below for our complaint process:

Our customer service team are fully trained in all aspects of the services that we provide and will try their utmost to address any issues you may have. So, we would recommend in the first instance you contact our customer service team (by telephone, email or chat) to assist you with any concerns you have.

However, if after following our complaints process you wish to take your complaint further, for gaming issues customers can contact the Independent Betting Adjudication Service (IBAS). The IBAS website is and you can complete their online complaint registering process, or alternatively you can contact them by e-mail, post or telephone using the details provided on the IBAS website

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