Contact Grosvenor Casinos

For information and help relating to a Grosvenor Casino near you, your first port of call should be to search for your nearest Grosvenor Casino and call or fax the number given on the casino's page. You can also see our list of UK Casinos.

Customer Service for

If your query relates to your online experience at, or your local casino is unable to help you, you can contact us via phone between 8am - midnight. Alternatively, our live chat service is available 24 hours a day, seven days a week:

Please note: calls to or from our contact centre may be recorded for training and quality purposes.

Rank Digital Complaint Process

We strive to deliver an excellent service at all times but occasionally we have customers who are unhappy with our service. We are committed to responding to these customers promptly and in a fair and appropriate manner.

Please see below for our complaint process:

Our customer service team are fully trained in all aspects of the services that we provide and will try their utmost to address any issues you may have. So, we would recommend in the first instance you contact our customer service team (by telephone, email or chat) to assist you with any concerns you have.

However, if you are not satisfied with this response you are welcome to escalate this issue to a Team Manager. They will do all they can to assist you. If necessary they may need to investigate further and it may not be possible to deal with this on the phone so they will make arrangements for this to happen and contact you once they have a resolution. You will be given the name and status of the person who will be handling this for you.

We aim to provide this within 10 working days but will obviously strive to respond more quickly if possible. This will depend of course on the complexity of the issues raised.

However, if after following our complaints process you wish to take your complaint further, for gaming issues customer can contact the Independent Betting Adjudication Service (IBAS).To contact IBAS, please go to and complete the Adjudication Form via the IBAS website or alternatively you can contact them using the contact details below :

Independent Betting Adjudication Service

PO Box 62639



Telephone:  020 7347 5883

Fax:  020 7347 5882


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